Carrier Relations Manager (SMS / Voice)

NovaMetro; Sevilla; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading telecom provider is looking for a Carrier Relations Manager to enhance partnerships in the Voice and SMS sectors. This role involves managing key relationships, ensuring service quality, and participating in international events. The successful candidate will join a dynamic team, benefiting from remote work and professional growth opportunities.

Servicios

Remote work format with a globally distributed team

Personal mentor during onboarding

Opportunities for training and professional growth

Company-sponsored language courses

Mental health support

Holiday gifts

Formación

• Proven experience working with major telecom operators (3+ years).
• In-depth knowledge of telecom services market, especially SMS/Voice.
• Proficiency in English and teamwork skills.

Responsabilidades

• Managing relationships with partners and selling SMS or Voice routes.
• Coordinating SMS or Voice traffic exchange with partners.
• Preparing performance reports on partner relationships.

Conocimientos

Negotiation

Communication

Teamwork

Time Management

Self-Organization

Sales Techniques

Descripción del empleo

We are seeking a Carrier Relations Manager to join our dynamic team. In this role, you will be responsible for managing relationships with partners and carriers in both the Voice and SMS business units.

About us:

We are a group of companies specialized in software development for the telecom industry, operating as a niche telecom provider. We offer voice and messaging traffic transit services to the B2B segment in the international market.

What to expect:

• Opportunities to participate in the development of key company areas
• Dynamic work in an international environment with ambitious projects

Key responsibilities:

• Managing relationships with existing partners, identifying their needs, and selling SMS or Voice routes
• Coordinating SMS or Voice traffic exchange with partners and internal teams
• Building and maintaining strong, long-term partnerships, enhancing loyalty to the company
• Overseeing the entire sales process: from routing and pricing to monitoring SMS or Voice route quality
• Attending international conferences to foster and grow partnerships
• Implementing partner development strategies based on current market data
• Sharing information with colleagues to achieve the company's business goals
• Preparing performance reports on partner relationships
• Keeping CRM records for assigned partners up to date
• Collaborating with other departments to address legal, financial, and technical partner issues
• Supporting new accounts in cooperation with the Business Development Department
• Participating in additional company projects

What we expect:

• Proven experience working with major telecom operators or players in the SMS / Voice domain (at least 3+ years)
• In-depth knowledge of the telecom services market, especially SMS / Voice
• Expertise with various sales techniques
• Strong PC and office software skills
• Teamwork skills and flexibility in approach
• Excellent communication and negotiation abilities
• Strong time management and self-organization skills
• Proficiency in English

Will be a plus: Knowledge of other foreign languages

What we offer:

• Remote work format with a globally distributed team
• A personal mentor during onboarding
• A team of professional and supportive colleagues, with team members staying longer than 6 years on average
• Opportunities for training and professional growth through industry conferences
• Regular corporate events and team-building activities
• Benefits including company-sponsored language courses, mental health support, holiday gifts, and more

Please include a cover letter explaining why you believe you’re a good fit for the role and what aspects of the position caught your interest.