Carrier Relations Manager (SMS / Voice)

NovaMetro; Santander; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A dynamic telecom company seeks a Carrier Relations Manager to enhance partnerships in the Voice and SMS sectors. The role involves managing key relationships, ensuring quality service delivery, and participating in strategic developments. Candidates should have significant telecom experience, strong communication skills, and a keen interest in building effective partnerships.

Servicios

Remote work with a globally distributed team

A personal mentor during onboarding

Opportunities for training and professional growth

Language courses and mental health support

Regular corporate events and team-building activities

Formación

• At least 3+ years of experience with major telecom operators.
• In-depth knowledge of telecom services market, especially SMS/Voice.
• Proficiency in English; knowledge of other languages is a plus.

Responsabilidades

• Manage relationships with partners and sell SMS or Voice routes.
• Coordinate traffic exchange with partners and internal teams.
• Oversee the entire sales process including pricing and quality monitoring.

Conocimientos

Sales techniques

Negotiation abilities

Communication

Time management

Teamwork

Descripción del empleo

We are looking for a Carrier Relations Manager with a proven track record of success to join our dynamic team. In this role, you will be responsible for managing relationships with partners and carriers in both the Voice and SMS business units.

About us :

We are a group of companies specialized in software development for the telecom sector, operating as a niche telecom provider. We offer voice and messaging traffic transit services to the B2B segment in the international market.

What to expect :

• Opportunities to participate in the development of key company areas
• Dynamic work in an international environment with ambitious projects

Key responsibilities :

• Managing relationships with existing partners, identifying their needs, and selling SMS or Voice routes
• Coordinating SMS or Voice traffic exchange with partners and internal teams
• Building and maintaining strong, long-term partnerships to enhance loyalty
• Overseeing the entire sales process: routing, pricing, and quality monitoring
• Attending international conferences to foster partnerships
• Implementing partner development strategies based on market data
• Sharing information with colleagues to achieve business goals
• Preparing performance reports and maintaining CRM records
• Collaborating with other departments on legal, financial, and technical issues
• Supporting new accounts in cooperation with the Business Development team
• Participating in additional company projects

What we expect :

• Proven experience (at least 3+ years) working with major telecom operators or players in SMS/Voice
• In-depth knowledge of the telecom services market, especially SMS/Voice
• Expertise in sales techniques
• Strong PC and office software skills
• Teamwork skills and flexibility
• Excellent communication and negotiation abilities
• Strong time management and self-organization skills
• Proficiency in English

Will be a plus : Knowledge of other foreign languages

What we offer :

• Remote work with a globally distributed team
• A personal mentor during onboarding
• A supportive team with long-term members
• Opportunities for training and professional growth, including industry conferences
• Regular corporate events and team-building activities
• Benefits such as language courses, mental health support, and holiday gifts

Please include a cover letter explaining why you’re a good fit and what aspects of the position interest you.