Carrier Relations Manager (SMS / Voice)

NovaMetro; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Join a leading telecom provider as a Carrier Relations Manager, responsible for managing partner relationships in the SMS and Voice sectors. This dynamic role involves overseeing sales processes, coordinating traffic exchanges, and fostering long-term partnerships in a globally distributed team. Ideal candidates will bring strong telecom industry experience and negotiation skills.

Servicios

Company-sponsored language courses

Access to professional mental health support

Holiday gifts

Personal mentor during onboarding

Regular corporate events

Formación

• 3+ years experience with major telecom operators in SMS / Voice.
• In-depth knowledge of telecom services market.
• Strong PC and office software skills.

Responsabilidades

• Manage relationships with existing partners and sell SMS or Voice routes.
• Coordinate SMS or Voice traffic exchange.
• Prepare performance reports on partner relationships.

Conocimientos

Negotiation

Communication

Time Management

Teamwork

Self-organisation

Herramientas

Office software

Descripción del empleo

We are looking for an experienced Carrier Relations Manager with a proven track record of success in the telecom sector to join our dynamic team. In this role, you will be responsible for managing relationships with partners and carriers on both buying and selling services. We are growing our team and have open positions for Carrier Relations Managers in both Voice and SMS business units.

About us : we are a group of companies specialised in software development for the telecom industry and operating as a niche telecom provider. We offer voice and messaging traffic transit services to the B2B segment in the international market.

What to expect :

Opportunities to participate in the development of key company areas

Dynamic work in an international environment with ambitious projects

Key responsibilities :

Managing relationships with existing partners, identifying their needs and selling SMS or Voice routes

Coordinating SMS or Voice traffic exchange with partners and internal teams

Building and maintaining strong, long-term partnerships, enhancing loyalty to the company

Overseeing the entire sales process : from routing and pricing to monitoring SMS or Voice route quality

Attending international conferences to foster and grow partnerships

Implementing partner development strategies based on current market data

Sharing information with colleagues to achieve the company's business goals

Preparing performance reports on partner relationships

Keeping CRM records for assigned partners up to date

Collaborating with other departments to address legal, financial, and technical partner issues

Supporting new accounts in cooperation with BDM (Business Development Department team)

Participating in additional company projects

What we expect :

Proven experience working with major telecom operators or players in the SMS / Voice domain (at least 3+ years)

In-depth knowledge of the telecom services market, especially SMS / Voice

Expertise with various sales techniques

Strong PC and office software skills

Teamwork skills and flexibility in approach

Excellent communication and negotiation abilities

Strong time management and self-organisation skills

Proficiency in English

Will be a plus :

Knowledge of other foreign languages

What we offer :

Remote work format : we have globally distributed team

A personal mentor during the onboarding period

A team of professional and supportive colleagues : on average team members stay with us longer than 6 years

Opportunities for training and professional growth : we attend industry conferences and always update our knowledge

Regular corporate events and team-building activities (we meet offline and celebrate our results at least twice a year)

Benefits : company-sponsored language courses, access to professional mental health support, holiday gifts and more

Please include a cover letter, explaining why you believe you’re a good fit for the role and what aspects of the position caught your interest.