Carrier Relations Manager (SMS / Voice)

NovaMetro; Granada; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in the telecom industry seeks a Carrier Relations Manager to oversee partnerships in Voice and SMS services. The ideal candidate will have extensive experience in telecom operations, particularly in managing relationships and sales processes, while working within an international and dynamic team environment.

Servicios

Remote work with a globally distributed team

Personal mentor during onboarding

Opportunities for training and professional growth

Language courses

Mental health support

Holiday gifts

Formación

• At least 3+ years of experience with telecom operators in SMS/Voice.
• Deep knowledge of telecom services market.
• Proficiency in English is required.

Responsabilidades

• Manage relationships with partners and coordinate SMS/Voice traffic.
• Build and maintain long-term partnerships.
• Attend international conferences to foster partnerships.

Conocimientos

Communication

Negotiation

Time management

Teamwork

Herramientas

CRM software

PC and office software

Descripción del empleo

We are looking for a Carrier Relations Manager with a proven track record of success to join our dynamic team. In this role, you will be responsible for managing relationships with partners and carriers in both the Voice and SMS business units.

About us :

We are a group of companies specialized in software development for the telecom industry, operating as a niche provider. We offer voice and messaging traffic transit services to the B2B segment in the international market.

What to expect : Opportunities to participate in the development of key company areas, dynamic work in an international environment with ambitious projects.

Key responsibilities :

• Managing relationships with existing partners, identifying their needs, and selling SMS or Voice routes.
• Coordinating SMS or Voice traffic exchange with partners and internal teams.
• Building and maintaining strong, long-term partnerships to enhance loyalty.
• Overseeing the entire sales process, from routing and pricing to quality monitoring.
• Attending international conferences to foster and grow partnerships.
• Implementing partner development strategies based on market data.
• Sharing information with colleagues to achieve business goals.
• Preparing performance reports and maintaining CRM records.
• Collaborating with other departments on legal, financial, and technical issues.
• Supporting new accounts in cooperation with the Business Development team.
• Participating in additional company projects.

What we expect :

• At least 3+ years of experience working with major telecom operators or players in the SMS/Voice domain.
• Deep knowledge of the telecom services market, especially SMS/Voice.
• Expertise in various sales techniques.
• Strong PC and office software skills.
• Teamwork skills and flexibility.
• Excellent communication and negotiation abilities.
• Strong time management and self-organization skills.
• Proficiency in English.

Will be a plus : Knowledge of other foreign languages.

What we offer :

• Remote work with a globally distributed team.
• A personal mentor during onboarding.
• A supportive team with long-term members.
• Opportunities for training and professional growth, including industry conferences.
• Regular corporate events and team-building activities.
• Benefits such as language courses, mental health support, holiday gifts, and more.

Please include a cover letter explaining why you’re a good fit and what aspects of the role interest you.