Care Homes Quality Nurse

TalentWorldGroup Plc.; Madrid; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking dedicated Registered Nurses with an active RN license to provide telecare clinical services. This fully remote position includes an eight-week paid training program and offers opportunities for professional development. Ideal candidates will have strong communication skills in both Spanish and English, with previous experience in customer service preferred.

Servicios

Ongoing professional development and support

Gamification program to earn more and paid holidays

Formación

• Registered Nurse with valid license in Spain.
• 2-4 years contact center or customer service experience preferred.

Responsabilidades

• Serve as a telecare clinical contact for patients and staff.
• Maintain accuracy of information and troubleshoot as necessary.
• Seek improvements to enhance customer experience.

Conocimientos

Excellent communication skills in Spanish

Excellent communication skills in English

Data analysis

Educación

Active RN License (BSc or other nursing diploma)

Descripción del empleo

Centralized and Standardized Native Customer Support Services Worldwide. International Marketplace of Premium Contact Center Projects for Remote Talents. TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG aims to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients. We disrupt the Contact Center industry and strive to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide.

We support All Major Languages and Dialects in the World, understanding Cultural Diversity. Our Core Values—Legendary Customer Service and a Revolutionary Operations Model—are designed around our Clients’ real needs in the digital age, enabling them to focus on Global Business Development with consistent quality and target reporting worldwide.

TWG is a people-centric company, attracting and retaining the Best International Talents through our unique Culture and Employee Experience Journey, ensuring premium quality service globally. Think Global - Expect Amazing! TalentWorldGroup is a revolutionary multilingual contact center committed to reinventing professional home-based work and building the workplace of the future.

We are seeking Registered Nurses in Spain with an active RN license to work for our international client in the medical field. This is a fully remote, work-from-home position providing courteous and efficient service to customers. Training will be provided for the key responsibilities.

Serve as a telecare clinical contact for patients, clinical staff, and internal team members.

Adhere to all environmental, health, safety SOPs, equipment policies, and procedures.

Maintain the accuracy of information within online platforms and troubleshoot as necessary.

Seek improvements to enhance customer experience, equipment reliability, and treatment quality.

Utilize data analysis tools to understand treatment trends and root causes.

Training Program

Eight weeks of paid remote training, covering technical support and treatment analysis.

Training schedule : Monday to Friday, 12 : 00 PM - 5 : 00 PM CET.

Work from home with a competitive hourly rate.

Ongoing professional development and support.

If you are a dedicated Registered Nurse in Spain with a valid license, apply quickly. The training starts soon, and we look forward to welcoming you.

Active RN License (BSc or other nursing diploma).

2-4 years contact center or customer service experience preferred.

Experience with dialysis therapy preferred.

Excellent communication skills in Spanish and English.

Internet and Hardware Requirements

Broadband internet (50 Mb / s) via Ethernet.

Windows 10 or higher.

Project-based opportunities and long-term cooperation.

Gamification program to earn more and get paid holidays.