Car Return Specialist - Fleet Quality & Service

Goldcar Spain S.L.U; Madrid; On-site; EUR 18,000 - 24,000; Full time

Job summary

Goldcar Spain S.L.U is seeking a friendly Car Return Agent in Madrid to help customers complete their rental and ensure vehicles are ready for the next guest. You will greet customers, inspect returns, and document any issues.

In a fast-paced branch, you will contribute to quality control and fleet integrity, collaborate with team members, and deliver outstanding service at every vehicle return. This role offers growth within a dynamic, customer-focused company.

Qualifications

• Excellent customer service and strong attention to detail.
• Ability to assess vehicle condition and identify potential damage.
• Clear communication and professionalism during vehicle returns.
• Capable of working efficiently in a fast-paced branch environment.

Responsibilities

• Greet and assist customers with professionalism and confidence when they return their vehicles.
• Check a high volume of vehicles back into the rental fleet daily.
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date.
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process.
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
• Perform additional duties as requested by management to contribute to the success of the branch.

Skills

Attention to detail

Customer service

Communication skills

Fast-paced environment

Team player

Job description

Goldcar Spain S.L.U is seeking a friendly Car Return Agent in Madrid to help customers complete their rental and ensure vehicles are ready for the next guest. You will greet customers, inspect returns, and document any issues.

In a fast-paced branch, you will contribute to quality control and fleet integrity, collaborate with team members, and deliver outstanding service at every vehicle return. This role offers growth within a dynamic, customer-focused company.