Campaign Management Specialist (Us Time Zone)

buscojobs España; Zaragoza; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in customer experience management is seeking a Campaign Management Specialist to support global pharmaceutical clients. The role involves managing campaign execution and client relationships while providing strategic consultancy. Candidates should have strong digital marketing skills, experience in project management, and proficiency in English. This position offers a permanent contract with a flexible schedule and opportunities for training.

Servicios

Flexible schedule promoting work-life balance

Training & Certifications from main partners

Home office options

Formación

• Experience in project/client management and digital marketing consulting.
• Ability to coordinate multiple projects and stakeholders.
• Fluent in English with excellent communication skills.

Responsabilidades

• Collaborate with market teams and ensure campaigns meet global standards.
• Review campaign dashboards, generate insights, and communicate updates.
• Understand market needs and maintain close relations with internal providers.

Conocimientos

Client management

Digital marketing

Project management

Communication

Creativity

Detail-oriented

Educación

Bachelor’s degree in Business Administration

Digital Marketing or Marketing Technology preferred

Herramientas

Salesforce Marketing Cloud

Descripción del empleo

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a top global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview:

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure high-quality, timely digital marketing execution and enablement services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution across the Delivery Unit (DU), and acting as a digital marketing subject matter expert to advise stakeholders and facilitate project delivery.

Responsibilities:

• Collaborate with market teams, Platform Management Automation Services, and other DU teams to ensure campaigns meet global standards and client plans.
• Keep Delivery Managers, Service Account Leads, and other teams updated through regular status reports and meaningful interactions.
• Review campaign dashboards and generate insights, such as quarterly reports, for internal clients.
• Understand market needs and explore opportunities to leverage other DU services.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs, maintaining close relations with internal DU service providers.
• Coordinate with internal customers and DU teams to advance projects and provide consultancy.
• Adhere to service processes, suggest optimizations, and address situations where processes do not fit.

Requirements & Skills:

• Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology preferred, or technical studies with proven business acumen.
• Experience in project/client management and digital marketing consulting.
• Ability to coordinate multiple projects and stakeholders.
• Experience integrating business/marketing and technical topics.
• Client management skills, including incident de-escalation.
• Experience with Patient Engagement or B2B marketing preferred.
• Familiarity with email and SMS channels; Salesforce Marketing Cloud experience is a plus.
• Experience with Paid Media is a plus.
• Self-motivated, quick learner, creative, detail-oriented, and quality-focused.
• Excellent communication skills, capable of working independently and interfacing with global clients.
• Fluent in English; ability to communicate with diverse speakers.
• Strong time and project management skills, with the ability to prioritize and handle multiple projects.

What We Offer:

• Permanent contract
• Flexible schedule promoting work-life balance
• Training & Certifications from main partners
• Home office options

About Omega CRM:

Omega CRM, part of Merkle and dentsu, is a global leader in customer experience management, specializing in digital transformation, data, AI, and customer-centric solutions. With over 23 years of experience, 580+ professionals, and numerous awards, we operate across multiple industries, delivering omnichannel customer experiences. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation, fostering growth through our people.