Campaign Management Specialist (US Time Zone)

Omega CRM, A Merkle Company; Alicante; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Omega CRM is seeking a Campaign Management Specialist to oversee digital marketing execution for a leading pharmaceutical company. The role involves collaborating with various teams, managing stakeholder expectations, and providing insights for campaign success. Ideal candidates possess a degree in Digital Marketing and experience in client management. This full-time position offers a flexible schedule and opportunities for training and certifications.

Servicios

Permanent contract

Flexible schedule for work-life balance

Training and certifications

Home office options

Formación

• Bachelor's degree in Digital Marketing or technical studies with business acumen.
• Experience in project/client management or as digital marketing consultant.
• Excellent communication skills and ability to manage multiple projects.

Responsabilidades

• Collaborate with market teams to meet global campaign standards.
• Provide updates and insights on campaign performance.
• Maintain close relations with internal service providers.

Conocimientos

Client management

Project management

Digital marketing consulting

Communication

Incident de-escalation

Educación

Bachelor’s in Business Administration—Digital Marketing

Marketing Technology degree

Herramientas

Salesforce Marketing Cloud

Descripción del empleo

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a leading global pharmaceutical company.

Working hours: 11:00 AM to 08:00 PM

Service Overview:

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure timely, high-quality digital marketing execution and enablement services for internal stakeholders worldwide. Responsibilities include maintaining visibility of market campaign and customer journey plans, connecting these with execution across the Delivery Unit (DU), and acting as a digital marketing subject matter expert to advise stakeholders and ensure campaign success.

Key Duties & Responsibilities:

• Collaborate with market teams, Platform Management Automation Services, and other DU teams to ensure campaigns meet global standards and client plans.
• Provide regular updates to Delivery Managers, Service Account Leads, and other DU teams.
• Review campaign dashboards and generate insights, including quarterly reports.
• Understand market needs and explore leveraging other DU services.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs and maintain close relations with internal DU service providers.
• Facilitate communication between internal customers and DU teams to advance projects and provide consultancy.
• Adhere to service processes, suggest optimizations, and adapt processes as needed.

Requirements & Desired Skills:

• Bachelor’s in Business Administration—Digital Marketing or Marketing Technology preferred, or technical studies with proven business acumen.
• Experience in project/client management or as a digital marketing consultant.
• Ability to coordinate multiple projects and stakeholders.
• Experience integrating business and technical topics to develop and explain solutions.
• Strong client management and incident de-escalation skills.
• Experience in Patient Engagement or B2C marketing is preferred.
• Familiarity with email, SMS channels, and Salesforce Marketing Cloud; Paid Media experience is a plus.
• Self-motivated, quick learner, creative, detail-oriented, and quality-focused.
• Excellent communication skills, fluent in English, able to work independently and interface with global clients.
• Strong time and project management skills, capable of handling multiple fast-paced projects.

What We Offer:

• Permanent contract
• Flexible schedule for work-life balance
• Training and certifications from our partners
• Home office options

About Us:

Omega CRM, part of Merkle and the dentsu group, specializes in customer-centric solutions, leveraging AI, data, and technology to enhance business experiences. With over 23 years of experience and a diverse team, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving various industries and recognized for excellence and innovation.