Campaign Management Specialist (US Time Zone)

Omega CRM, A Merkle Company; Albacete; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Omega CRM is seeking a Campaign Management Specialist to support digital marketing execution for a global pharmaceutical client. The role involves coordinating marketing initiatives, ensuring high-quality delivery, and serving as a subject matter expert. Candidates should have a degree in Digital Marketing or related fields and experience in project management and client relations.

Servicios

Permanent contract with flexible schedule

Support for work-life balance

Training and certification opportunities

Home office options

Formación

• Experience in digital marketing and project management.
• Ability to coordinate multiple projects and stakeholders.
• Excellent communication skills in English.

Responsabilidades

• Collaborate with teams to ensure campaigns meet global standards.
• Provide updates to Delivery Managers and other teams.
• Understand market needs and connect with various services.

Conocimientos

Project management

Client management

Communication

Digital marketing

Time management

Problem solving

Educación

Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology

Herramientas

Salesforce Marketing Cloud

Descripción del empleo

Omega CRM Consulting is seeking a Campaign Management Specialist to collaborate with a leading global pharmaceutical company.

Working hours: 2:00 PM to 10:00 PM

Service Overview:

The Campaign Management Specialist will work within the Campaign Automation team (HP Services Delivery Unit) to ensure the timely and high-quality delivery of digital marketing execution and enablement services for internal stakeholders worldwide. This role involves maintaining visibility into market campaign and customer journey plans, coordinating their execution across the Delivery Unit (DU), and acting as a subject matter expert in digital marketing to advise stakeholders.

Responsibilities:

• Collaborate with market teams, Platform Management Automation Services, and other DU teams to ensure campaigns meet global standards and client expectations.
• Provide regular status updates to Delivery Managers, Service Account Leads, and other teams.
• Review campaign dashboards and generate insights, such as quarterly reports.
• Understand market needs and explore opportunities to connect with other DU services.
• Deeply understand customer campaign strategies across channels and stages.
• Serve as the main contact for customer needs, maintaining close relations with internal DU service providers.
• Facilitate communication within the Campaign Automation team and with other DU teams for efficient consultancy.
• Adhere to service processes, suggest optimizations, and resolve issues when necessary.

Requirements & Skills:

• Bachelor’s degree in Business Administration—Digital Marketing or Marketing Technology preferred; or technical studies with proven business acumen.
• Experience in project management, client management, or consultancy within digital marketing.
• Ability to coordinate multiple projects and stakeholders.
• Experience integrating business and technical requirements.
• Client management and incident de-escalation skills.
• Experience in Patient Engagement or B2B marketing is highly preferred.
• Familiarity with email, SMS channels, Salesforce Marketing Cloud, and Paid Media is a plus.
• Self-motivated, creative, detail-oriented, and quality-focused.
• Excellent communication skills in English, with the ability to explain technical concepts to non-technical audiences.
• Strong time and project management skills to handle multiple fast-paced projects.

What We Offer:

• Permanent contract with flexible schedule.
• Support for balancing professional and personal life.
• Training and certification opportunities.
• Home office options.

About Omega CRM:

Omega CRM, part of Merkle and dentsu, is a global leader in customer experience management with over 23 years of experience, 580+ professionals, and numerous awards. We focus on customer-centric solutions across industries, emphasizing growth through talent, flexibility, commitment, and innovation.