Camarero / a - W Barcelona

W Barcelona; Barcelona; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Un establecimiento hotelero de renombre busca un servidor apasionado y orientado al cliente. En este papel, serás responsable de servir comidas y bebidas, asegurando que cada huésped tenga una experiencia memorable. Con un enfoque en la calidad y la atención al detalle, trabajarás en un ambiente dinámico donde la colaboración y la comunicación son claves. Esta es una oportunidad para unirte a un equipo que valora la innovación y el servicio excepcional, y donde tu contribución marcará la diferencia en la experiencia de los huéspedes. Si tienes una actitud positiva y un deseo de crecer en la industria hotelera, esta podría ser la oportunidad perfecta para ti.

Formación

• Experiencia mínima de 1 año en trabajo relacionado.
• Capacidad para manejar múltiples tareas y trabajar bajo presión.

Responsabilidades

• Servir alimentos y bebidas a los huéspedes según los estándares.
• Mantener la limpieza de las áreas de trabajo y cumplir con las políticas de seguridad.

Conocimientos

Servicio al cliente

Comunicación efectiva

Manejo de quejas

Trabajo en equipo

Atención a detalles

Educación

Diploma de secundaria o equivalente G.E.D.

Herramientas

Sistema MICROS

Descripción del empleo

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.