Camarero/A

Domestiko.Com; Valladolid; A distancia; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Competitive salary

Performance bonuses

Digital hospitality team

Professional development

Descripción de la vacante

Domestiko.Com is seeking a dedicated Camarero/a de Sala for a fully remote role in digital hospitality. You will manage online reservations, greet virtual guests, and coordinate with the virtual kitchen to deliver seamless dining experiences from home.

Ideal candidates have at least 2 years in hospitality, excellent communication, and comfortable using online tools. Spanish fluency is required, English a plus, and flexible evenings/weekends are expected.

Formación

• Minimum 2 years in hospitality or customer-facing roles.
• Excellent written and spoken communication.
• Proficient with online reservation platforms and video calls.
• Strong organizational skills and ability to work independently.
• Reliable home office setup and internet connection.
• Fluency in Spanish; English is a plus.

Responsabilidades

• Manage online reservations and guest communication via digital platforms.
• Greet virtual guests and guide them through the online ordering and dining process.
• Coordinate with culinary team to ensure timely preparation and delivery of virtual dining experiences.
• Address guest inquiries and resolve issues during virtual meals.
• Maintain detailed records of guest interactions and feedback.
• Uphold service standards and brand image in virtual interactions.
• Collaborate with marketing on promotions for virtual events.
• Assist in developing new service protocols for remote dining.
• Ensure all digital tools are used effectively to enhance guest experience.
• Contribute to team meetings and insights for improvement.

Conocimientos

Customer service

Remote work

Online reservations

Spanish fluency

English knowledge

Communication skills

Time management

Herramientas

Reservation software

Video conferencing

CRM software

Descripción del empleo

Our client is a leading innovator in the virtual hospitality space, offering unique online dining experiences. We are seeking a dedicated and personable Camarero/a de Sala with a passion for delivering exceptional service in a remote setting. This role is fully remote, allowing you to connect with guests from the comfort of your home. You will be responsible for managing online reservations, coordinating with virtual kitchen staff, and ensuring a seamless and enjoyable dining experience for our clientele. This is an exciting opportunity to be at the forefront of digital hospitality, utilizing technology to create memorable moments for customers worldwide. We value proactive individuals who thrive in a virtual team environment and are committed to maintaining the highest service standards.

Key Responsibilities

• Manage online reservations and guest communication via digital platforms.
• Greet virtual guests and guide them through the online ordering and dining process.
• Coordinate with the culinary team to ensure timely preparation and delivery of virtual dining experiences.
• Address guest inquiries and resolve any issues that may arise during their virtual meal.
• Maintain detailed records of guest interactions and feedback.
• Uphold service standards and ensure a positive brand image in all virtual interactions.
• Collaborate with the marketing team on promotional activities for virtual events.
• Assist in developing new service protocols for the evolving remote dining landscape.
• Ensure all digital tools and platforms are used effectively to enhance guest experience.
• Contribute to team meetings and share insights for continuous service improvement.

Requirements

• Minimum of 2 years of experience as a Camarero/a de Sala or similar customer-facing role in hospitality.
• Proven ability to deliver outstanding customer service in a high-pressure environment.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficiency in using online communication tools, video conferencing, and reservation systems.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated home office setup are essential.
• Must be comfortable and adept at using technology for service delivery.
• Fluency in Spanish is required; knowledge of English is a significant advantage.
• Must be available to work flexible hours, including evenings and weekends, to accommodate guest schedules.

Benefits

• Fully remote work position, offering flexibility and work-life balance.
• Competitive salary and potential for performance bonuses.
• Opportunity to be part of a pioneering company in the digital hospitality sector.
• Access to cutting-edge virtual service technology.
• Professional development and training opportunities.
• Collaborative and supportive remote team culture.