Call center supervisor

Eastmen Human Resources B.V.; Lérida; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading human resources firm is seeking a Call Center Supervisor to manage operations and lead customer service teams. The role focuses on maintaining performance standards, providing coaching, and fostering a positive working environment. This position requires strong leadership skills and prior experience in call center management to drive team success.

Formación

• Proven experience in call center management or supervisory role.
• Strong communication and interpersonal abilities.
• Ability to make data-driven decisions.

Responsabilidades

• Supervise and lead a team of customer service representatives.
• Monitor and evaluate call center performance, providing coaching and feedback.
• Handle escalated customer inquiries and complaints.

Conocimientos

Leadership

Communication

Team Building

Educación

Bachelor’s degree in business or related field

Herramientas

Call center software and tools

Descripción del empleo

Our client is looking for a dedicated and experienced Call Center Supervisor to lead our team of customer service representatives.

The Call Center Supervisor will be responsible for overseeing daily operations, monitoring call quality, and ensuring the team meets performance targets.

If you have strong leadership skills and a background in call center management, we invite you to join our dynamic team!

Key Responsibilities :

Supervise and lead a team of customer service representatives.

Monitor and evaluate call center performance, providing coaching and feedback.

Ensure team members adhere to company policies and procedures.

Develop and implement training programs to enhance team skills.

Handle escalated customer inquiries and complaints.

Generate performance reports and analyze data to improve efficiency.

Maintain a positive and productive work environment.

Qualifications :

Bachelor’s degree in business or a related field (preferred).

Proven experience in call center management or supervisory role.

Strong leadership and team-building skills.

Excellent communication and interpersonal abilities.

Proficient in call center software and tools.

Ability to make data-driven decisions.

Flexibility to work shifts, including evenings and weekends.

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