Butler Manager

Silversea; Comunidad de Madrid; Presencial; EUR 45.000 - 75.000; Jornada completa

Descripción de la vacante

Silversea is seeking a professional Butler for luxurious guest services aboard our ships. The role requires a minimum of two years’ experience in high-end hospitality and preference for shipboard background. Excellent English communication, with additional languages considered an asset, will support guest satisfaction and brand standards.

The ideal candidate will lead a diverse team, ensuring timely fulfilment of guest requests and adherence to onboard standards across all VIP suites.

Formación

• Minimum of two years Butler/guest facing experience in luxury settings.
• Professional Butler or luxury service certification is an advantage.
• Previous shipboard experience is highly preferred.
• Excellent fluent English (verbal and written); additional languages are assets.

Responsabilidades

• Deliver exceptional butler services to guests.
• Fulfill guest orders, requests, and inquiries promptly and efficiently.
• Conduct embarkation inspections of VIP suites.
• Ensure in-suite arrival procedures meet brand standards.
• Lead, coach, train, and develop the Butler Team to deliver superior service.
• Mentor and prepare the Senior Butler for managerial responsibilities.
• Meet or exceed brand-defined performance targets and KPIs for the Butler Team.

Conocimientos

Butler experience

Leadership skills

Interpersonal skills

English fluency

Multilingual assets

Descripción del empleo

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as \"The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.