Busqueda Urgente Senior Design Consultant (Fluent Es & En Required)

TN Spain; Madrid; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a CX Design Consultant, where you will play a vital role in crafting seamless customer experiences. This position offers the chance to engage in journey mapping, user research, and collaborative design thinking workshops, all aimed at revolutionizing customer interactions. With a focus on innovative tech solutions, you will work alongside multidisciplinary teams to deliver impactful results. Enjoy a permanent contract with a full-time hybrid work model, flexible scheduling, and career growth opportunities in a dynamic environment that values your contributions.

Servicios

Flexible Schedule

Career Growth Opportunities

Permanent Contract

Opportunity to build latest tech solutions

Formación

• Proficiency in service design and journey mapping tools.
• Experience in user research methodologies (qualitative & quantitative).

Responsabilidades

• Assist in visualizing customer journeys and proposing experience improvements.
• Conduct interviews and usability tests to inform design decisions.

Conocimientos

Service Design

Journey Mapping

User Research

Communication Skills

Collaboration

Herramientas

Journey Mapping Tools

User Research Methodologies

Descripción del empleo

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Client:

Location:

Madrid, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

This role is open to both Senior and Lead level candidates.

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers. This team will be responsible for understanding client needs and crafting holistic, end-to-end, tech and AI-enabled CX solutions to deliver best-in-class customer experiences. You will work with CX Business, Design, and Architecture Consultants to build custom CX solutions and champion Atento’s shift from call center solutions to a tech-driven holistic CX solutions provider.

Your role

As a CX Design Consultant, you will contribute to designing seamless customer experiences across multiple touchpoints. You will apply design thinking principles, conduct user research, and support the creation of customer journey maps and service blueprints. Your focus is on understanding customer needs and translating insights into actionable design solutions that enhance interactions with products, services, and digital platforms. Please note: this is not a graphic or UI/UX design role involving screen or interface design.

Key Responsibilities

1. Journey Mapping & Experience Design: Assist in visualizing customer journeys, identifying pain points, and proposing experience improvements.
2. Service Blueprinting: Support the development of service blueprints connecting front-office and back-office operations.
3. User Research & Testing: Conduct interviews, usability tests, and data analysis to inform design decisions.
4. Design Thinking Workshops: Facilitate ideation sessions and prototyping activities for innovative CX solutions.
5. Cross-Functional Collaboration: Work closely with strategy, technology, and business teams to ensure feasible design recommendations.

Qualifications

• Proficiency in service design and journey mapping tools.
• Experience in user research methodologies (qualitative & quantitative).
• Strong communication and storytelling skills.
• Ability to present findings and ideas clearly to teams and clients.
• Collaborative mindset and ability to work in multidisciplinary teams.
• Travel flexibility for client engagements.
• Fluent in English and Spanish.

What we offer

• Opportunity to build latest tech solutions for major companies.
• Permanent Contract.
• Full-time job with hybrid work model.
• Flexible schedule.
• Attractive salary.
• Career growth opportunities.

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you! At Atento, you find more than what you are looking for!