Business Travel Consultant

Cisalpina Tours Spa; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Cisalpina Tours, a prominent Travel Management Company, is seeking a Business Travel Consultant in Madrid. The role involves managing travel arrangements, client communications, and project management, requiring expertise in Global Distribution Systems and excellent organizational skills. If you're passionate about travel and client service, this opportunity is for you!

Servicios

Group benefits

Permanent contract

Formación

• Hands-on experience in utilizing at least one major GDS.
• Proficiency in spoken and written English required.
• Strong knowledge of travel products and airline networks.

Responsabilidades

• Book all aspects of Business Travel, manage inquiries and explore travel options.
• Issue tickets and handle changes, cancellations, and refunds.
• Prepare sales and performance reports for Finance.

Conocimientos

Organizational skills

Communication skills

Client service focus

Knowledge of destinations

Proactive approach

Educación

Experience with Global Distribution Systems (GDS)

Herramientas

AMEDEUS

GALILEO

SABRE

Microsoft Office

Google Workspace

Descripción del empleo

Cisalpina Tours, with over 50 years of experience, is a leading Travel Management Company in the Business Travel sector. It is part of MSC Group , global leader in maritime transport and third-largest player in the cruise industry, with operations in 150 countries and over 150.000 employees worldwide.

In alignment with our ambitious international expansion , we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success, in Madrid , Spain.

THE ROLE

As a Business Travel Consultant at Cisalpina Tours, you will support our corporate clients by managing travel arrangements efficiently, accurately, and with care.

Your daily responsibilities will include :

Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.

Issuing tickets, handling possible changes, cancellations, and refunds.

Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.

Exploring and researching everything from low-cost options through to round the world itineraries.

Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.

Responding to emails and calls within the client's SLA (Service Level Agreement).

Managing travel projects, ranging from individual reservations to large groups.

Providing alternative options to clients within their travel policy.

Preparing sales and performance reports and entering data into the back office system for Finance.

WHAT WE ARE LOOKING FOR IN YOU

We’re seeking professionals who bring both experience and enthusiasm to the table.

The ideal candidate will have :

Practical, hands-on experience in utilizing at least one major Global Distribution System (GDS), such as AMADEUS, GALILEO, or SABRE .

Good command of spoken and written English.

Proficiency in Microsoft Office and Google Workspace tools.

Strong knowledge of destinations, travel products, and airline networks.

Excellent organizational and communication skills.

A proactive approach, a passion for travel, and a genuine focus on client service.

THE OFFER

We provide :

Salary based on professional profile and experience, along with group benefits.

Spanish permanent contract, with an initial trial period.

Full-time position : Monday to Friday, 40 hours per week, distributed on shifts from 8 AM to 8 PM.

Where? Please find here our office location.

Can you picture yourself in this role and see that you match what we’re looking for? Apply now and let’s get to know each other!