Business Processes Consultant

SAP SE; Madrid; Híbrido; EUR 45.000 - 85.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Especialista en Adopción de Clientes BTP para guiar a los clientes en la integración y uso de soluciones en la nube. Este rol clave implica trabajar con diversas partes interesadas, ofreciendo asesoría sobre la plataforma de tecnología empresarial y ayudando a los clientes a maximizar el valor de sus inversiones tecnológicas. El candidato ideal tendrá experiencia en aplicaciones basadas en la nube y habilidades excepcionales de comunicación en inglés y español. Únete a un equipo colaborativo que valora la inclusión y el desarrollo personal, donde tu contribución tendrá un impacto significativo en el éxito del cliente.

Servicios

Modelo de trabajo flexible

Oportunidades de desarrollo personal

Reconocimiento individual

Beneficios variados

Formación

• Mínimo 3-5 años de experiencia laboral con aplicaciones en la nube.
• Experiencia en arquitectura y asesoría de BTP.

Responsabilidades

• Actuar como experto en la utilización y realización de valor de las extensiones BTP.
• Colaborar con diferentes partes interesadas para guiar la adopción de soluciones.

Conocimientos

Experiencia en aplicaciones basadas en la nube

Gestión de clientes

Conocimientos en BTP

Comunicación en inglés y español/portugués

Actitud proactiva

Educación

Licenciatura en informática o ingeniería

Herramientas

SAP BTP

SAP Analytics Cloud

SAP BW

Descripción del empleo

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The BTP Customer Adoption Specialist Advisors work as a part of the Adoption and Consumption (A&C) Center in the BTP Solution Area in CS&D.

The key role is to act as SAP BTP Extensions and Integration Solution Adoption and Consumption Advisor to guide our customers and Field colleagues with relevant knowledge and engage to bring the best outcomes from their cloud footprint via the Business Technology Platform. Focused on Adoption and Consumption, the Customer Adoption Specialist Advisor will specialize in SAP BTP Extensions and Integration, helping a customer to understand what is needed to adapt to a business technology platform or enhance their usage of existing solutions through knowledge transfer, change management expertise, and functional business process guidance. The core deliverables are to:

• Engage with our customers and Front Office roles to deliver the value of SAP Customer Success with prescriptive guidance on BTP Extensions and Integration solution architecture and adoption topics focused around improving their core processes and business outcome through BTP use case assessment, solution advisory, custom built BTP solution demonstration.
• Tailor content that will allow the A&C Center to scale and multiply consumption and extension best practices to deliver business value through our communities and Front Office engagements.
• Innovate with our Services and Front Office colleagues to drive the evolution of and architect new innovations for the SAP Customer Success tooling, offerings, and playbooks, including ways to expand platform usage and drive industry cloud adoption.
• Empower to help educate customers on how to be successful within and across LoB buying centres.
• Develop characteristic-based gold standards for increasing activation, consumption and expansion of SAP BTP Integration Solutions and scale it across various customer segments.

Furthermore, the team supports Premium and standard cloud subscriptions with customers, partners, developers, and SAP internal teams where subject matter expertise is required related to success plans and the supported Cloud solutions.

Key Responsibilities:

• Act as an SME for usage and value realization of the SAP BTP Extensions and Integration by providing functional expertise on how to best integrate, extend and deliver on desired business value.
• Collaborate with the different stakeholders, including but not limited to Product Management, engineering, Customer Success Managers and Account Teams.
• Deliver 1:1 and 1:M workshops remotely and in-person with customers on Adoption and Consumption topics relating to business capabilities, integration, reporting, and extension via the Business Technology Platform.
• Guide to build PoC’s / Value Accelerators based on customer requirements (via Field roles or the Regional Heads) for potential enhancement to SAP Customer Success Programs. (Premium and Standard)
• Develop tooling and playbooks to help scale and increase the ability for SAP to grow functional insights around customers to ensure delivered business outcomes.
• Deliver exceptional experience remotely and onsite with customers when needed.

Requirements:

• University undergraduate degree (or higher) in computer science, engineering, or comparable educational background.
• Minimum 3-5 years of working experience with cloud-based applications and overall experience of more than 5 years; on architecture and advisory of BTP.
• Expertise in one or more of BTP topics across BTP Security, Clean Core, Integration Suite, Side by Side Extensions using CAP, Kyma, BUILD Automation, Build Apps, ABAP Cloud, HANA Cloud.
• Have customer engagement and management experience for realization of cloud offerings.
• Ability to understand development, integration, and reporting capabilities in context of how they can be used to support customer business requirements.
• Experience in development, implementation, and enablement of (SAP Cloud Solutions and Platform) modules.
• Customer Success Driven.
• Curious, open-minded, resourceful, and flexible with the ability to learn quickly.
• Get-it-done / Can-do-it attitude.
• Excellent communication skills in English and Spanish / Portuguese (written and verbal).
• Ability to work with technical and non-technical colleagues.
• Team player and role model.
• Customer Focused and Flexible time for global coverage.
• Location: Spain (Madrid or Barcelona).

Good to have:

• Knowledge of the below offerings are a plus:

SAP Analytics Cloud:

• SAP Datasphere.
• SAP BW.
• One or more SAP LoB cloud product i.e. SuccessFactors, Ariba, S4HANA, CX, DSC.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 421676 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.