Business Process Expert

Vodafone; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Business Analyst to enhance operational performance through process improvement and standardization. The ideal candidate should have at least 5 years of experience, a Bachelor's degree, and fluency in English. This role offers a hybrid work model, flexible hours, and extensive benefits including private health insurance and vacation days.

Servicios

Hybrid work model

Bonus on top of the gross salary

Meal voucher

Flexible working hours

Up to 20 days remote work

Private Health and Life Insurance

25 vacation days

Formación

• At least 5 years of experience in a similar position.
• Fluent English, spoken and written (at least C1 level).
• Experience working in an international environment.

Responsabilidades

• Identify and document process improvement opportunities.
• Measure KPIs and provide recommendations for efficiency.
• Support strategy setting around operational topics.

Conocimientos

Business Analyst

Data Modelling

Communication

Organizational skills

Decision-making

Educación

Bachelor's Degree

Herramientas

TIMS

SAP

CRM

L2C

PowerBI

Descripción del empleo

Overview

The opportunity

Lead and drive the operationalisation of Vantage Towers business and operating model through the standardization and improvement of its business applications and operational processes. Coordinate the Vantage Towers cross functional teams across all markets (TopCo-OpCo) and support the company's operational performance (effectiveness and efficiency).

Responsibilities

• Partners with business, delivery and operational process owners and key stakeholders to identify, evaluate, and document process improvement and harmonization opportunities that increase productivity, efficiency, quality, or customer satisfaction and/or reduce expenses and eliminate waste.
• Identifies and analyse all processes (cross functional and end to end), measuring the KPIs and providing recommendations for improving efficiency with respect to time and cost.
• Supports strategy setting around key operational topics and influences decision making related with the delivery, operations and maintenance of the tower infrastructure across different local markets, including operational processes harmonization, ways of working with the local markets, and policies & procedures (e.g. certifications, maintenance procedures, field force, NOC) and drives its operationalisation across Vantage Towers footprint.
• Encourages an operational excellence culture, identifies best-practises and fosters their implementation through in-depth knowledge of current and future customer demands / trends, giving direction on improvement for TowerCo Infrastructure Management practices and procedures.
• Delivers TowerCo infrastructure management requirements and initiatives through the identification of business requirements and IT database needs including coordination of security, maintenance and utilisation.
• Uses evaluative judgement to resolve complex or novel IT / Network infrastructure challenges.

What makes you stand out

• You have experience as Business Analyst or Business Process Reengineering Expert, with Governance Process, Data Modelling tools and ERPs (TIMS, SAP, CRM, L2C, PowerBI), Business Change Management.
• Broad and comprehensive understanding of theories and practices about infrastructure operations and maintenance.
• Strong relations with internal and external stakeholders to support infrastructure deployment and solid communication skills.

Must have

• At least 5 years of experience in a similar position.
• Bachelor's Degree.
• Fluent English, spoken and written (at least C1 level).
• Very good communication, planning / organizational skills and decision-making skills.
• Ability to prioritize and respond to tight deadlines.
• Experience with working in an international environment.

Nice to have

• German language proficiency.
• Project management certifications.
• Telecommunication industry experience.

What we offer

• Hybrid work model.
• Bonus on top of the gross salary.
• Meal voucher (Ticket Restaurant), additional to gross salary.
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
• Intensive Summer Schedule during July and August.
• Up to 20 days per year of 100% remote work from other locations.
• Private Health and Life Insurance for employees.
• 25 vacation days, plus December 24th and 31st off.
• Optional Pension Plan.
• Access to an online learning platform for continuous training.

LI-Hybrid

REF :

Please, apply with an English version of your CV.