Business Process Expert

Puig; Barcelona; Hybrid; EUR 32,000 - 48,000; Full time

Job summary

Puig is seeking an OtC process professional to improve alignment and efficiency across OtC teams and subsidiaries. You will coordinate training plans, lead process harmonization, and monitor KPIs to drive performance.

Fluency in English and Spanish is required, with additional European languages a plus. A university degree in Engineering or Business Administration and SAP experience are highly valued. The role offers a hybrid work setup within the Barcelona area.

Qualifications

• University degree or equivalent in Engineering or Business Administration.
• 2–3 years of experience in a similar OtC/focus role; fluent in English and Spanish.
• Other European languages are a plus.
• Experience with SAP, digital transformation projects, and B2B/D2C models is a strong plus.
• Strong communication and teamwork skills with a collaborative mindset.

Responsibilities

• Coordinate the implementation of training plans for OtC teams aligned to processes and to improve knowledge, performance and accuracy.
• Prioritize and coordinate new requirements; act as a key user for functional designs; lead OtC initiatives and projects.
• Analyze opportunities and drive projects to improve OtC procedures and KPIs.
• Deploy harmonized OtC processes and tools across subsidiaries; ensure continuous improvement.
• Monitor performance and workload of OtC teams; follow up KPIs and take corrective actions.

Skills

Strong communication

Teamwork

Education

Engineering degree

Business Administration

Tools

SAP

Job description

The Opportunity

To improve process alignment and efficiency of Order To Cash organizations, under continuous improvement methodology to achieve the objectives fixed in terms of Customer Care, Service, Receivables and Cost. To adapt our OtC Processes to the new Business models.

What you'll get to do

Planning:

• To coordinate the implementation of training plans for OtC teams aligned to processes & to improve knowledge, performance and accuracy.
• To prioritize and coordinate new requirements, and act as a key user for functional designs. To work and lead initiatives and projects within OtC process (new subsidiaries, new brands,…)
• To analyze opportunities and drive specific projects to improve OtC procedures and KPIs outcome

Execute:

• To deploy harmonized OtC processes , & tools across subsidiaries
• To assure continuous improvement on existing processes & tools based on detected issues and internal best practices
• To be a part of the approval of any change in the OtC process needed locally/regionally, finally approved by the BPO.
• To monitor performance and work load of the OtC teams.

Control:

• To follow a sustainability process to assess skill gaps for OtC
• To follow up overall OtC KPIs and look for corrective actions: Service Level, Receivables, Collections and Risks, TPP.

We'd love to meet you if you have

• University degree in Engineering, Business Administration, or a similar field.
• 2–3 years of experience in a similar role.Fluent in English and Spanish.
• Other European languages are a plus.
• Experience with SAP, digital transformation projects, and B2B and/or D2C business models is a strong plus.
• Strong communication and teamwork skills, with a collaborative and persevering mindset

What you'll love about us

• An entrepreneurial, creative and welcoming work culture
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package
• A generous vacation allowance
• Employee discount on our products
• Hybrid work policy