Business Development Representative

Palatin; Santander; Híbrido; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in luxury retail is looking for a Customer Care Specialist in Barcelona. You will be responsible for fostering strong customer relationships and ensuring high-quality service. The role requires native-level German proficiency and excellent communication skills, alongside offering competitive benefits like extensive holiday, mobile office options, and private health insurance.

Servicios

Up to 32 days of holiday

Mobile office arrangements

Language & e-learning courses

Staff discount of up to 30%

Private health insurance

Access to LinkedIn Learning

Formación

• Experience in customer service within retail or customer-facing roles.
• Native-level proficiency in German and excellent English skills.

Responsabilidades

• Build lasting customer relationships and foster brand loyalty.
• Respond promptly to customer requests via phone and email.
• Meet service and KPI standards consistently.

Conocimientos

Communication

Interpersonal Skills

Problem Solving

Herramientas

MS Office

Descripción del empleo

To support our Customer Care team we are searching for a Customer Care Specialist - German (f / m / d) (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
• Consistently meet the highest service and KPI standards of the department.
• Establish and maintain relationships to build a portfolio of relevant customers.
• Collaborate closely with Payments, Customs, Warehouse and Shipping.

WHO YOU ARE

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills.
• Familiarity with customer communication and e-commerce-related technology.
• Good computer skills, especially MS Office.
• Conscientiousness when handling customer data.
• Flexibility, resilience, and the ability to work as part of a team.
• Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
• Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months.
• 10 days / year of mobile office abroad in EU-countries (job and position permitting).
• Comprehensive initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months.
• Language & e-learning courses.
• Staff discount of up to 30%.
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)).
• Discounted membership for selected sports platforms & gyms.
• Private health insurance.
• Access to LinkedIn Learning.
• Individual support on mental health & well-being.
• Social Day.
• Employee Share Purchase Plan.

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