Business Development Representative

Palatin; Ourense; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in Barcelona is seeking a Customer Care Specialist proficient in German to enhance customer relationships and provide exceptional service. This role involves collaborating with various departments and ensuring the highest KPI standards. Candidates should possess relevant experience in customer service and excellent communication skills.

Servicios

Up to 32 days of holiday

Mobile office up to 40% of total hours

Comprehensive initial training

Language & e-learning courses

Staff discount of up to 30%

Private health insurance

Formación

• Previous experience in customer service within luxury retail or relevant customer-facing roles.
• Native-level proficiency in German and excellent English skills.

Responsabilidades

• Build lasting customer relationships and foster brand loyalty.
• Respond efficiently to customer requests via phone and email.
• Collaborate with Payments, Customs, Warehouse, and Shipping.

Conocimientos

Communication

Interpersonal Skills

Critical Thinking

Problem Solving

Herramientas

MS Office

Descripción del empleo

To support our Customer Care team we are searching for a Customer Care Specialist - German (f / m / d) (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
• Consistently meet the highest service and KPI standards of the department.
• Establish and maintain relationships to build a portfolio of relevant customers.
• Collaborate closely with Payments, Customs, Warehouse and Shipping.

WHO YOU ARE

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills.
• Familiarity with customer communication and e-commerce-related technology.
• Good computer skills, especially MS Office.
• Conscientiousness when handling customer data.
• Flexibility, resilience, and the ability to work as part of a team.
• Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
• Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months.
• 10 days / year of mobile office abroad in EU-countries (job and position permitting).
• Comprehensive initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months.
• Language & e-learning courses.
• Staff discount of up to 30%.
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)).
• Discounted membership for selected sports platforms & gyms.
• Private health insurance.
• Access to LinkedIn Learning.
• Individual support on mental health & well-being.
• Social Day.
• Employee Share Purchase Plan.

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