Business Development Manager

N Consulting Ltd; Granada; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in IT solutions is seeking a dedicated technician to provide onsite technical support for Windows OS and hardware. Your role will involve troubleshooting issues, managing inventory, and ensuring high productivity for clients by maintaining IT devices. Join us to enhance user experience and support project rollouts effectively.

Formación

• Experience in providing technical support for Windows 10 & 11.
• Proficient in troubleshooting hardware and software issues.
• Ability to manage inventory and maintain IT devices.

Responsabilidades

• Diagnose, troubleshoot, and resolve hardware and software issues.
• Provide onsite technical support to clients.
• Maintain accurate records of repairs and inventory.

Conocimientos

Technical Support

Troubleshooting

Communication

Inventory Management

Descripción del empleo

Windows client OS (Win 10 & Win 11), SCCM & Intune Staging Experience.

Key Responsibilities :

• Provide technical support onsite (Windows 10 & 11 and hardware) to our clients at their location.
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
• Efficient onsite troubleshooting and technical support to resolve user issues promptly, ensuring minimal downtime and enhanced user productivity.
• Maintain video conference systems.
• IMACD : Install, configure, and maintain hardware and software systems.
• Support power users in project rollouts and deployments.
• Maintain accurate records of repairs, inventory, and equipment.
• Communicate effectively with clients, team members, and management.
• Key technician providing Power / Exec support.
• Maintain accurate and up-to-date records of the quantity, model, and condition of all IT devices (notebooks and mobiles) in use.
• Bundle packages of notebooks and mobile accessories that are labeled correctly and packaged securely for distribution to users.
• Deliver fully configured notebooks and mobile devices to users, ensuring that each device has the necessary software, settings, and operating systems as per requirements.
• Ensure high-quality IT devices that meet specific requirements and standards.
• Provide comprehensive inventory reports that offer insight into device stock levels, demand forecasting, timely ordering of new stock, and optimization of inventory levels.
• Perform regular updates and maintenance of IT devices to ensure they are functioning optimally and securely.
• Timely communication with users to schedule deliveries and provide support as needed.

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