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Business Consultant (fluent ES & EN required)

Atento

Madrid

Híbrido

EUR 30.000 - 45.000

Jornada completa

Hace 6 días

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Descripción de la vacante

A leading CRM and BPO provider is seeking a Junior Business Consultant in Madrid. In this role, you will drive the development of customer-centric strategies and collaborate with cross-functional teams. Ideal candidates are strategic thinkers fluent in Spanish and English, with strong analytical and presentation skills.

Servicios

Exciting opportunity to build tech solutions

Permanent contract

Career opportunities

Formación

Minimum 4 years in management or strategy consulting.
Excellent communication and collaboration skills.
Fluency in English and Spanish required.

Responsabilidades

Develop customer-centric strategies aligned with client business objectives.
Conduct market research and present strategic proposals to clients.
Collaborate with internal teams to ensure feasible solutions.

Conocimientos

Strategic thinking

Analytical capabilities

Workshop facilitation

Presentation skills

Client-facing sales experience

Communication skills

Junior) Business Consultant (fluent ES & EN required) (Junior) Business Consultant (fluent ES & EN required)

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Direct message the job poster from Atento

Principal Recruiter | TA Advisor | Ex-BCG (I know - pretty impressive)

This role is open to Junior and Mid-level candidates.

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.

This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.

You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.

About the job

As a Junior CX Business Consultant, you will drive the development and implementation of customer-centric strategies that align with client business objectives. You will conduct thorough market research, craft compelling business cases, and present strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. Your role also includes closely collaborating with internal teams (e.g., technology and design) to ensure that solutions are both innovative and feasible.

Key Responsibilities

Strategy Development : Create comprehensive CX strategies informed by market analysis, customer insights, and business goals.
Business Case Creation : Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.
Client Engagement & Facilitation : Lead workshops, discovery sessions, and strategic discussions with clients (including board-level presentations).
Market Research & Benchmarking : Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
Cross-Functional Collaboration : Work with design teams to align strategic visions with customer journey maps, and with solutions architects to ensure strategies are technically viable.

You're likely a good fit if you have

Minimum 4 years of experience in a management or strategy consulting role.
Strategic thinking and analytical capabilities
Strong workshop facilitation and presentation skills
Have experience creating or working with business cases
Have some client-facing sales experience
Excellent communication and collaboration skills
Travel flexibility and willingness to meet clients onsite
Fluent in English and Spanish

What we offer

Exciting opportunity to build the latest tech solutions for the biggest companies in the world
Permanent Contract
Full time job with hybrid model
Career Opportunities (this team will grow and need leaders)

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!

Seniority level

Seniority level Associate

Employment type

Employment type Full-time

Job function

Job function Consulting, Business Development, and General Business
Industries Outsourcing and Offshoring Consulting, Technology, Information and Media, and IT Services and IT Consulting

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