Business Care Partner

Stanley Black & Decker, Inc.; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Meal vouchers

Hybrid work model

Employee assistance program

Discounts on tools

Descripción de la vacante

Stanley Black & Decker, Inc. in Barcelona is hiring a Business Care Partner to join our Customer Service team. You’ll provide phone and email support to distributors and the sales team, handle SAP orders, and keep customers informed on availability, pricing and order status.

The role emphasizes accuracy, timely order processing, and collaboration with sales and cross-functional teams. We seek 2–3 years of customer service/order management experience, English proficiency (Portuguese a plus), and

Formación

• 2–3 years in customer service or order management.
• Professional proficiency in English is required; Portuguese is a plus.
• Experience with SAP order management and MS Office.

Responsabilidades

• Provide telephone and email support to distributors and sales team.
• Manage customer orders in SAP with focus on accuracy and timeliness.
• Inform customers about product availability, pricing, and order status.
• Monitor orders from placement to delivery to ensure prompt invoicing and supply.

Conocimientos

Customer service

Order management

SAP

MS Office

English

Herramientas

SAP

Microsoft Excel

Word

Descripción del empleo

Position Title:

Business Care Partner

Location:

Barcelona, Spain

Hybrid:

2 days per week on-site and 3 days remote

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Business Care Partner, you’ll be part of our Customer Service team. You’ll get to:

• Provide telephone and email support to assigned distributors and to the sales team, ensuring a high level of responsiveness and professionalism.
• Manage customer orders in SAP, including order entry, modifications, and cancellations, with a strong focus on accuracy and timeliness.
• Share information with customers regarding product availability, pricing, technical features, and order status.
• Monitor orders from placement through delivery to help ensure prompt supply and invoicing with minimal disruption.
• Handle customer claims, order issues, and service incidents quickly and effectively, coordinating with internal stakeholders as needed.
• Maintain customer master data and pricing information accurately within internal systems.
• Support the achievement of customer satisfaction goals by delivering reliable and solution-oriented service.
• Partner closely with sales and cross-functional teams to maintain smooth communication and strong customer relationships.
• Contribute to billing accuracy and operational efficiency for assigned distributors.
• Collaborate with colleagues to provide coverage during absences and peak workload periods.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You also have:

• 2-3 years of experience in a customer service, business support, order management, or similar administrative role with direct customer interaction.
• Professional proficiency in English is required, Portuguese is considered a plus.
• Experience working with SAP, particularly in order management, along with solid knowledge of Microsoft Office tools such as Word and Excel.
• Strong interpersonal and communication skills, with an empathetic, patient, and customer-focused approach.
• Excellent organizational skills, integrity, teamwork, and the ability to manage priorities effectively in a fast-paced environment.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Private medical insurance.
• Meal vouchers and/or local employee benefits in line with market practice.
• Hybrid working model.
• Employee assistance and wellbeing support programs.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our digital learning portal.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.