Business Analytics Expert

buscojobs España; Murcia; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global company is seeking a business analyst to provide insights through metrics and reporting within a call center environment. The role involves preparing and analyzing reports, supporting decision-making, and enhancing existing systems for effectiveness. Candidates should possess a diploma or degree and have experience in data tools like Tableau and Power BI. Join a positive culture that promotes career growth and growth opportunities.

Servicios

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Formación

• 2 years of relevant work experience preferred.
• Extensive knowledge in data importation for report software.
• Ability to prioritize tasks efficiently.

Responsabilidades

• Provide business insight through metrics and reporting.
• Prepare and analyze reports on Key Performance Indicators.
• Support business decision-making through market analysis.

Conocimientos

Data analysis

Communication skills

Proactivity

Attention to detail

Educación

Diploma or degree in any field

Postgraduate or professional qualifications

Herramientas

Tableau

Power BI

Excel

Descripción del empleo

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide business insight through metrics, reporting, and variance analysis based on in-depth analysis.
• Prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound / customer service environment.
• Support business decision making through market analysis.
• Adjust staffing levels based on report analysis to meet productivity and profitability goals.
• Review and enhance existing systems for improved effectiveness and efficiency.
• Create easy-to-understand data presentations, dashboards, or automate files to facilitate timely decision-making, insights, and process optimization.
• Be detail-oriented, independent, proactive, and capable of working under pressure to meet deadlines.
• Perform other duties as assigned by management to support the organization's quality management system.

Who are we looking for?

• Possess at least a diploma or degree in any field, with postgraduate or professional qualifications preferred.
• Preferably have 2 years of relevant work experience.
• Extensive knowledge in data importation for report software, spreadsheets, Tableau, Power BI, including pivots, formulas, graphs, and flow charts.
• Proven experience in designing, developing, and implementing contact center operations.
• Ability to prioritize and complete tasks efficiently, even under tight deadlines.
• Flexible and adaptable to various business models and projects.
• Excellent verbal and written communication skills in English and the supporting market's language.

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