Business Analyst - Veeva Vault (ClinOps)

Eraneos Iberia; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading company in the healthcare sector is seeking a Lead Business Analyst with expertise in Veeva Vault ClinOps to join their team. The successful candidate will lead business processes and collaborate with cross-functional global teams to ensure quality service delivery. This role emphasizes stakeholder management, process excellence, and documentation skills, making it essential for experienced professionals in clinical operations seeking to take on leadership responsibilities.

Formación

• 7+ years of experience in Business Analysis within Clinical Operations.
• Strong expertise with Veeva Vault ClinOps modules.
• Experience in drafting requirements and managing BA teams.

Responsabilidades

• Lead requirement gathering sessions with stakeholders.
• Oversee team of nearshore Business Analysts.
• Promote best practices in drafting stories and requirements.

Conocimientos

Stakeholder Management

Risk Assessment

Communication

Requirements Engineering

Clinical Operations

Team Leadership

Herramientas

JIRA

Descripción del empleo

We are seeking a Lead Business Analyst with expertise in Veeva Vault Clinical Operations (ClinOps)

to join our delivery team. The role involves leading Business Process and Requirements Engineering activities within the Vault ClinOps Product Team, including requirement gathering, user story definition, risk assessments, and informal testing support for modules such as CTMS, eTMF, SSU, and Site Connect.

The consultant will act as a functional lead, collaborating with offshore BAs and ensuring stakeholder alignment, high-quality deliverables, and consistent service delivery across releases. Strong expertise in clinical trial operations, stakeholder management, and experience managing similar services in global pharma environments is essential.

This position is based in Spain, with a hybrid work arrangement and occasional remote collaboration with global teams.

Key Responsibilities

1. Business Process and Requirements Engineering: Lead requirement gathering sessions with capability owners and key stakeholders. Define, draft, and refine User Stories, User Requirements (URS), and other documentation in JIRA. Ensure traceability, testability, and compliance (e.g., GxP, 21 CFR Part 11) of business requirements.
2. Service Ownership & Release Contribution: Lead Business Process and Requirements Engineering contributions across formal Veeva and custom release cycles, including informal testing support. Ensure collaboration and alignment across Veeva Configuration, Validation, Training, and Product teams. Track deliverables and proactively manage dependencies, blockers, and escalations.
3. Team Leadership & Stakeholder Management: Oversee and mentor a team of nearshore Business Analysts. Serve as main point of contact for client stakeholders regarding Business Process and Requirements Engineering scope and progress. Align with Business Capability Leads, Product Owners, and Service Managers to ensure service quality and continuous improvement.
4. Process & Documentation Excellence: Promote and apply best practices in drafting stories and requirements (e.g., INVEST, regulatory alignment). Support informal testing cycles with test data setup and issue triaging. Contribute to training materials and formal validation coordination as needed.

Required Skills and Qualifications

• 7+ years of experience in Business Analysis within Clinical Operations.
• Strong expertise with Veeva Vault ClinOps modules: CTMS, eTMF, SSU, Site Connect.
• Demonstrated experience running or supporting a managed Business Process and Requirements Engineering service.
• Prior experience drafting requirements in JIRA, conducting risk assessments.
• Fluent in English, with excellent communication and stakeholder management skills.
• Experience managing BA teams and working with cross-functional global teams.
• Knowledge of GCP and clinical regulatory compliance.

Preferred Qualifications

• Prior consulting experience with global pharma companies.
• Veeva Vault White Belt / Associate Admin Certification.
• Hands-on experience supporting Veeva release cycles and informal testing coordination.
• Familiarity with KPI governance in managed service models.

Work Arrangement

Location: Spain (Remote / Hybrid in Alcobendas)

Travel: Occasional travel depending on project needs.

At Eraneos, we are committed to respecting diversity and equal opportunities. We believe that a diverse work team is key to success. We create an inclusive work environment, without discrimination based on age, sexual orientation, nationality, religion, marital status, disability, or gender identity.