Business Analyst / Project Manager (Pharmaceutical Sector) [S228]

Omega CRM, A Merkle; Vitoria; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Spain is seeking a Business Analyst / Project Manager to enhance service operations processes for a global pharmaceutical client, while offering a permanent contract and flexible working options. The role requires strong analytical skills, previous experience in project management, and knowledge of service operations tools such as JIRA and ServiceNow. Join a diverse team dedicated to innovation and work-life balance.

Servicios

Permanent contract with flexible schedule

Work-life balance initiatives

Training and certifications

Home office options

Flexible benefits

Health insurance

Formación

• Previous experience in Project Management and Business Analyst roles within the IT sector.
• Knowledge of service operations processes, including process mapping.
• Experience working in SCRUM environments.

Responsabilidades

• Optimize service operations processes and supporting systems.
• Manage project scope, timelines, and communications.
• Oversee onboarding and training for Production Partners.

Conocimientos

Project Management

Analytical skills

Communication

SCRUM

ServiceNow

JIRA

Herramientas

Excel

ServiceNow

JIRA

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.

Responsibilities:

1. Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
2. Manage project scope, timelines, and communications as a Project Manager.
3. Work with service owners, product owners, and delivery units to identify project requirements and ensure objectives are met.
4. Manage operational tasks for the Service Ops Platforms.
5. Support day-to-day operations of the Service Ops Platforms.
6. Oversee onboarding and training for Production Partners.

Experience:

• Previous experience in Project Management and Business Analyst roles within the IT sector.
• Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
• Experience with service operation tools such as JIRA and ServiceNow.
• Excellent Excel skills.
• Experience working in SCRUM environments.
• Strong analytical and problem-solving skills.
• Experience with LMS platforms is a plus.

What We Offer:

• Permanent contract with flexible schedule.
• Work-life balance initiatives.
• Training and certifications to enhance your skills.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.

About Us:

We are a global digital company dedicated to accelerating the business experience through technology and data, focusing on customer omnichannel solutions across various industries. We are a top Salesforce partner in Europe, composed of over 530 professionals from 24 nationalities, committed to innovation, knowledge, and societal contribution.

Our core values include talent, flexibility, commitment, and innovation, fostering a collaborative and supportive culture. Join us and be part of our growth journey.

Original job posting available at: Kit Empleo