Business Analyst / Project Manager (Pharmaceutical sector) QOP-636

Omega CRM, A Merkle; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital consulting firm in Madrid is seeking a Business Analyst / Project Manager to optimize service operations and manage project workflows for a global pharmaceutical client. The ideal candidate should have experience in project management and business analysis within the IT sector, alongside strong analytical skills. This role offers a permanent contract, flexible working schedule, and various benefits including health insurance.

Servicios

Permanent contract

Flexible schedule

Health insurance

Training and certifications

Home office options

Flexible benefits

Formación

• Experience in Project Management and Business Analysis within the IT sector.
• Familiar with service operations processes, including global customer-centric scenarios.
• Strong analytical and problem-solving skills.

Responsabilidades

• Optimize service operations to reduce operational workload.
• Manage project scope, timelines, and communications.
• Support daily operations of the Service Ops Platforms.

Conocimientos

Project Management

Business Analysis

Service Operations Processes

Process Mapping

Requirements Gathering

JIRA

ServiceNow

Excel

SCRUM

Analytical Skills

Herramientas

JIRA

ServiceNow

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.

Responsibilities:

• Optimize service operations process and support systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
• Manage project scope, timelines, and communications as a Project Manager.
• Work with service owners, product owners, and delivery teams to identify project requirements and ensure objectives are met.
• Manage operational tasks for the Service Ops Platforms.
• Support daily operations of the Service Ops Platforms.
• Assist in onboarding and training production partners.

Experience:

• In Project Management and Business Analysis within the IT sector.
• Familiarity with service operations processes, including global customer-centric scenarios, process mapping, and requirements gathering.
• Experience with service operation tools like JIRA and ServiceNow.
• Excellent Excel skills.
• Experience working in SCRUM environments.
• Strong analytical and problem-solving skills.
• Experience with LMS platforms is a plus.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training and certifications to enhance skills.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to societal betterment through Omega in Action.

About Us:

We are a digital global company dedicated to accelerating our clients' business experience through technology and data, focusing on customer omnichannel experiences across various sectors including retail, life sciences, manufacturing, education, non-profit, and NGOs. As one of Europe's top Salesforce partners, our team of over 530 professionals from 24 nationalities combines business process knowledge with technological expertise. We value talent, flexibility, commitment, and innovation, fostering a collaborative and supportive culture. Join us in our journey of growth and innovation.