Business Analyst / Project Manager (Pharmaceutical sector) K421

Omega CRM, A Merkle; País Vasco; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global digital company is seeking a Business Analyst/Project Manager to optimize service operations and manage project communications. Ideal candidates have experience in project management, service operations, and skills in tools like JIRA. This position offers a permanent contract, flexible schedule, health insurance, and opportunities for training and certification.

Servicios

Flexible schedule

Health insurance

Training and certifications

Home office options

Flexible benefits

Formación

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of service operations processes in global customer-centric scenarios.
• Experience working in SCRUM environments.

Responsabilidades

• Optimize service operations processes and support systems.
• Manage project scope, timelines, and communications.
• Work with service/product owners and delivery teams.

Conocimientos

Project Management

Business Analysis

Service Operations

Analytical Skills

Problem-Solving

SCRUM

Excel

Herramientas

JIRA

ServiceNow

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.

Responsibilities:

1. Optimize service operations processes and support systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
2. Manage project scope, timelines, and communications as a Project Manager.
3. Work with service owners, product owners, and the delivery team to identify requirements and ensure project objectives are met.
4. Manage operational tasks for the Service Ops Platforms.
5. Support daily operations of the Service Ops Platforms.
6. Assist in onboarding and training of Production Partners.

Experience:

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
• Experience with service operation tools such as JIRA and ServiceNow.
• Excellent Excel skills.
• Experience working in SCRUM environments.
• Strong analytical and problem-solving skills.
• Experience with LMS platforms is a plus.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training and certifications with official recognition from our partners.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through Omega in Action.

About Us:

We are a global digital company dedicated to accelerating the business experience (BX) of our clients through innovative technology and data-driven solutions. Our services encompass customer experience, eCommerce, analytics, and marketing, serving diverse industries including retail, life sciences, manufacturing, education, non-profit, and NGOs. As one of the top Salesforce partners in Europe, our team of over 530 professionals from 24 nationalities is committed to knowledge, innovation, and excellence. We foster a collaborative culture grounded in our values: talent, flexibility, commitment, and innovation. Join us and grow together!

Original job posting available at: Kit Empleo