Business Analyst / Project Manager (Pharmaceutical Sector)

Omegacrmconsulting; Sevilla; A distancia; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading digital consultancy in Andalucía is looking for a Business Analyst / Project Manager. You will optimize service operations processes and manage projects for a top global pharmaceutical company. The ideal candidate has experience in IT project management and business analysis, proficiency in JIRA and ServiceNow, and excellent analytical skills. A flexible schedule and home office options are offered.

Servicios

Health insurance

Flexible schedule

Training and certifications

Flexible benefits

Formación

• Experience in Project Management and Business Analysis within the IT sector.
• Knowledge of global, customer-centric service processes, process mapping, and requirements gathering.
• Experience with service operation tools such as JIRA and ServiceNow.

Responsabilidades

• Optimize service operations processes and support systems.
• Manage project scope, timelines, and communications.
• Identify requirements and ensure project objectives are met.

Conocimientos

Project Management

Business Analysis

JIRA

ServiceNow

Excel

Analytical Skills

Herramientas

LMS Platforms

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company

Responsibilities :

Optimize service operations processes and support systems to reduce workload, enhance reporting / forecasting transparency, and track SLAsManage project scope, timelines, and communications as a project managerIdentify requirements and ensure project objectives are met as a business analyst, working with service owners, product owners, and the delivery teamManage operational tasks for the Service Operations PlatformsSupport daily operations of the Service Operations PlatformsAssist in onboarding and training for Production PartnersExperience :

Experience in Project Management and Business Analysis within the IT sectorKnowledge of global, customer-centric service processes, process mapping, and requirements gatheringExperience with service operation tools such as JIRA and ServiceNowExcellent Excel skillsExperience working in SCRUM environmentsStrong analytical and problem-solving skillsExperience with LMS platforms is a plusWhat We Offer :

Permanent contractFlexible schedule to balance professional and personal lifeTraining and certifications from our main partnersHome office optionsFlexible benefits (public transport tickets, meal vouchers, etc.)Health insuranceOur commitment to societal betterment through Omega in ActionAbout Us :

We are a global digital company dedicated to enhancing the business experience (BX) through technology and data, focusing on Customer Omnichannel Experiences across various fields such as Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. As one of the top 3 Salesforce partners in Europe, our diverse team of over 530 professionals from 24 nationalities in Spain and France leverages extensive knowledge in business processes and technology. We value innovation, collaboration, and the well-being of our team, guided by our core values :

Talent, Flexibility, Commitment, and Innovation. #TogetherWeGrow

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