Business Analyst - Omnichannel

Nestlé Nespresso SA; Esplugues de Llobregat; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company seeks a Business Analyst to join their Digital and Tech Team. In this hybrid role, you will leverage your analytical skills to gather requirements and enhance user experiences across omnichannel products. Your expertise will drive improvements in digital projects and ensure product quality. With a focus on collaboration, you will work closely with stakeholders to define new services and manage project backlogs. Enjoy a competitive salary and extensive benefits while contributing to a forward-thinking environment that values diversity and personal growth.

Servicios

Competitive salary

Health insurance

Pension plan

Ongoing training

Dog-friendly policy

Recreational activities

Volunteering opportunities

Formación

• 3+ years in Business or System Analyst roles with large-scale digital projects.
• Experience in e-commerce, web, app development, and analytics.

Responsabilidades

• Analyze and define business and functional requirements.
• Collaborate with teams to ensure product quality and user experience.

Conocimientos

Requirements Gathering

Analytical Skills

Digital Marketing

Communication Skills

Problem-Solving

Educación

Bachelor’s degree in Business

Bachelor’s degree in Marketing

Bachelor’s degree in Computer Science

Herramientas

Commerce Tools

Microsoft Dynamics 365

Genesys

Chatbots

Descripción del empleo

Join to apply for the Business Analyst - Omnichannel role at Nestlé Nespresso SA

Get AI-powered advice on this job and more exclusive features.

We are looking for a Business Analyst Omnichannel to be part of our Nestlé Nespresso Digital and Tech Team .

Position Snapshot

• Type of Contract : Permanent.
• Type of work : Hybrid.
• Work Language : Fluent Business English.

About The Role

As the Product Expert in Omnichannel Products at Nespresso, you will analyze and define business and functional requirements, collaborate with team members to translate these into meaningful user experiences and strategies, and ensure product quality.

The Product Expert also validates digital solutions to meet requirements and owns domain-specific product documentation, serving as the go-to knowledge resource.

What You’ll Bring

• Experience in requirements gathering, analyzing business needs, and assessing project feasibility.
• Ability to identify gaps in functionality, document system components, and recommend improvements or automation opportunities.
• Ownership of developing requirement specifications, estimating costs, time, and resources.
• Collaboration with service development teams to suggest solutions and process improvements.
• Providing documentation, training, and support to stakeholders and teams.
• Involving stakeholders in defining new services or upgrades and managing backlog prioritization.

Who You Are

• Bachelor’s degree in Business, Marketing, Computer Science, or related field.
• 3+ years in Business or System Analyst roles, with experience in large-scale digital projects, especially in D2C touchpoints.
• Strong analytical skills and experience with structured problem-solving frameworks.
• Experience in digital projects, e-commerce, web, app development, analytics, and digital marketing.
• Excellent communication skills in English and strong interpersonal abilities.

Bonus Points If You :

• Have experience in omnichannel B2C industries.
• Have worked in FMCG or luxury sectors.
• Have experience with technologies like Commerce Tools, Microsoft Dynamics 365, Genesys, or Chatbots.

Why You’ll Love Working With Us

• Competitive salary, extensive benefits, including pension, health insurance, and other perks.
• Opportunities for personal and professional growth with ongoing training.
• Hybrid work environment, modern campus facilities, and a dog-friendly policy.
• Recreational and volunteering activities to promote wellness and community engagement.

How To Apply

Interested? Submit your CV in English via our job portal to facilitate a smooth review process.

About Nespresso

Founded in 1986, Nespresso revolutionized coffee enjoyment. Committed to climate action, aiming for carbon neutrality and net-zero GHG emissions by 2050. Our digital hub in Barcelona enhances customer experience and innovation in B2C and B2B channels.

We value diversity and inclusion, celebrating individuality and fostering a supportive workplace where everyone can thrive.

J-18808-Ljbffr