Business Analyst - IT-Service Management - ServiceNow Reporting

Schwarz Digits; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Schwarz Digits is seeking a reporting and performance analytics specialist to join our IT and digital division. You will advise process experts, create dashboards in ServiceNow, and oversee the integrity of the existing reporting system. You will work in an international team, apply ITIL foundations, and communicate complex issues clearly.

Fluency in English is required, German is a plus. This role emphasizes analytical thinking, workshop facilitation, and the ability to connect processes across

Formación

• University degree or equivalent in information technology or a related field.
• Experience in reporting, performance analysis and statistics.
• Experience in using or administering ServiceNow.
• Familiar with ITIL Foundation.
• Understanding of service and support processes.
• Strong analytical thinking with ability to see connections and dependencies between processes.
• Ability to evaluate, review and test own work.
• Capable of preparing and conducting workshops.
• Able to explain complex issues in a simplified way.
• Motivated by learning new topics and topics.
• Results oriented with a can-do attitude and adaptability.

Responsabilidades

• Act as consultant for process expert departments on topics related to key figures.
• Creating and managing reports and dashboards in ServiceNow.
• Management and quality assurance of the existing reporting system.
• Optimize the management of our operational units through understandable and clear solutions.
• You are part of a motivated, international team.

Conocimientos

Reporting

Performance analysis

Statistics

ServiceNow

ITIL Foundation

Analytical thinking

Workshop facilitation

English fluency

German language

Educación

Bachelor's degree in Information Technology or similar

Herramientas

ServiceNow

Descripción del empleo

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Your tasks

• Act as consultant for process expert departments on topics related to key figures
• Creating and managing reports and dashboards in ServiceNow
• Management and quality assurance of the existing reporting system
• Optimize the management of our operational units through understandable and clear solutions
• You are part of a motivated, international team

Your profile

• Desired University degree in Information Technology or similar
• You have experience in the field of reporting, performance analysis and statistics
• You have working experience in using or administering ServiceNow
• You are familiar with ITIL Foundation
• You understand service and support processes
• You at strong at analytical thinking and recognition of connections and dependencies between processes
• You are able to evaluate, review and test your own work
• You can prepare and conduct workshops confidently
• You can explain complex issues in a simplified way
• It motivates you when you familiarize yourself with new topics
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Your English is fluent
• German is an advantage

Carla Bastida Perez

• Reference no. 48268 Stiftsbergstraße 1
• 74172 Neckarsulm, Germany