Service & Support Specialist - Workforce Management (m/f/d)

Schwarz Digits; Barcelona; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Schwarz Digits seeks an IT support specialist to strengthen the HR Systems team, focusing on Workforce Management tools. You will troubleshoot for HR Key users across Lidl, Kaufland and other Schwarz Group brands.

You will analyze and process error tickets, collaborate with internal departments and development teams, and train local support staff as needed. Fluency in English and German language skills are valued, ITIL knowledge is a plus.

Formación

• University degree in Information Technology or related field.
• Professional experience in IT support tasks or IT projects.
• Experience with Support Ticketing Systems.
• Fluent English; German at least B2 level is desirable.
• Knowledge of ITIL is a plus.
• Strong analytical skills and ability to optimize processes.

Responsabilidades

• Strengthen our international HR Systems team, focusing on Workforce Management tools.
• Troubleshoot for HR Key users and HR Business Solutions Experts across Lidl, Kaufland and Schwarz Group.
• Prioritize, analyze, document and process incoming error tickets.
• Collaborate with specialist departments and internal/external development teams.
• Train local support departments through targeted sessions.
• Continuously optimize support processes and operations.
• Handle proactive and reactive problem management to avoid HR Systems disruptions.
• Serve as the primary service contact for application support.

Conocimientos

Troubleshooting

IT support

Analytical thinking

Teamwork

Process optimization

Educación

University degree in Information Technology

Herramientas

Support Ticketing Systems

ITIL

Descripción del empleo

Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.

Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.

Your tasks

• You strengthen our international team in the Schwarz Group's Service & Support department, specifically within HR Systems, focusing on Workforce Management tools.
• You support our HR Key users and HR Business Solutions Experts colleagues from Lidl, Kaufland and other companies within the Schwarz Group with troubleshooting.
• You prioritize, analyze, document and process incoming error tickets.
• Your activities also include close cooperation with specialist departments as well as internal and external development teams.
• If necessary, you train the local support departments through specially created training sessions.
• Continuous optimization of support processes and operations is a primary focus of your day- to- day.
• You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
• You serve as the primary service contact person for application support

Your profile

• Education: A university degree in Information Technology or a related field is desired.
• Experience: You already have professional experience in IT support tasks or IT projects.
• Systems: Ideally, you have experience handling Support Ticketing Systems
• Languages: Fluent English (must-have) and at least B2-level German (very desirable).
• Motivation: You are motivated by familiarize yourself with new topics
• Skills: You are characterized by strong analytical skills, interconnected thinking, and a passion for process optimization.
• Teamwork: You enjoy working in an international team environment.
• Mindset: You are results oriented, and demonstrate a ‘can-do' attitude – bringing adaptability, flexibility and resourcefulness
• Certifications: Knowledge in ITIL is a plus.

Carla Bastida Perez

• Reference no. 48308 Stiftsbergstraße 1
• 74172 Neckarsulm, Germany