Business Analyst - IT-Service Management - ServiceNow (m / f / d)

Schwarz Dienstleistung KG; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join Schwarz Global Services as a Business Analyst in IT-Service Management in Málaga. Your role involves consulting on process excellence, managing reports in ServiceNow, and contributing to an international team. Bring your analytical skills and IT background to a leading retail company's dynamic environment, promoting both your career and organizational growth.

Formación

• Degree in IT or related field required.
• Experience in reporting and performance analysis.
• ServiceNow managing experience preferred.

Responsabilidades

• Consult on process topics and manage quality reports.
• Create and optimize reports/dashboards in ServiceNow.
• Ensure clarity in operational solutions.

Conocimientos

Analytical thinking

Performance analysis

Reporting

ServiceNow administration

Understanding of service processes

Ability to conduct workshops

Fluency in English

German language proficiency

Educación

University degree in Information Technology or similar

Descripción del empleo

Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.

At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.

As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.

We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Elevate your career with us, where development and progress are at the heart of everything we do.

Business Analyst - IT-Service Management - ServiceNow - Barcelona

As a Business Analyst in IT-Service Management, you will :

• Act as a consultant for process expert departments on topics related to key figures.
• Create and manage reports and dashboards in ServiceNow.
• Manage and ensure the quality of the existing reporting system.
• Optimize the management of our operational units through understandable and clear solutions.
• Be part of a motivated, international team.

Your Profile

• Desired University degree in Information Technology or similar.
• Experience in reporting, performance analysis, and statistics.
• Working experience in using or administering ServiceNow.
• Familiarity with ITIL Foundation.
• Understanding of service and support processes.
• Strong analytical thinking and ability to recognize connections and dependencies between processes.
• Ability to evaluate, review, and test your own work.
• Capability to prepare and conduct workshops confidently.
• Ability to explain complex issues in a simplified way.
• Motivated to familiarize yourself with new topics.
• Results-oriented with a ‘can-do' attitude – adaptable, flexible, and resourceful.
• Fluent in English; German is an advantage.

Interested?

We look forward to receiving your application.

We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.

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