Business Analyst - It-Service Management - Servicenow (M / F / D)

buscojobs España; Burgos; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Join a leading global retail group's IT Hub in Barcelona as a Business Analyst in IT-Service Management. You'll optimize report management and support operational units using ServiceNow, collaborating with a motivated international team. Ideal candidates should have a degree in IT, relevant reporting experience, and strong analytical skills.

Formación

• Experience in reporting, performance analysis, and statistics.
• Fluent in English; German is an advantage.
• Capability to prepare and conduct workshops confidently.

Responsabilidades

• Consult as a process expert on key figures.
• Create and manage reports and dashboards in ServiceNow.
• Optimize the management of operational units.

Conocimientos

Analytical thinking

Reporting

Performance analysis

Statistics

ServiceNow administration

ITIL Foundation

Communication

Educación

University degree in Information Technology

Descripción del empleo

Join Schwarz Global Services Barcelona - IT Hub of Europe's Largest Retail Group.

At Schwarz Global Services Barcelona, we provide high value IT services for the entire Schwarz Group, which includes Lidl, Kaufland, Schwarz Produktion, PreZero, Schwarz Digits, STACKIT, and XMCyber.

As part of a top 5 global retail company, we serve 6 billion customers through 13,700 stores in 32 countries, supported by over 575,000 employees.

We are looking for open-minded colleagues with passion for technology, who are willing to find diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.

Elevate your career with us, where development and progress are at the heart of everything we do.

Business Analyst - IT-Service Management - ServiceNow - Barcelona

As a Business Analyst in IT-Service Management, you will :

• Act as a consultant for process expert departments on topics related to key figures.
• Create and manage reports and dashboards in ServiceNow.
• Manage and ensure the quality of the existing reporting system.
• Optimize the management of our operational units through understandable and clear solutions.
• Be part of a motivated, international team.

Your Profile

• Desired University degree in Information Technology or similar.
• Experience in reporting, performance analysis, and statistics.
• Working experience in using or administering ServiceNow.
• Familiarity with ITIL Foundation.
• Understanding of service and support processes.
• Strong analytical thinking and ability to recognize connections and dependencies between processes.
• Ability to evaluate, review, and test your own work.
• Capability to prepare and conduct workshops confidently.
• Ability to explain complex issues in a simplified way.
• Motivated to familiarize yourself with new topics.
• Results-oriented with a ‘can-do' attitude – adaptable, flexible, and resourceful.
• Fluent in English; German is an advantage.

Interested?

We look forward to receiving your application.

We are managing the application process on behalf of the department concerned and will forward your application to this department. All communication with you throughout the application process will come exclusively from us and will be handled confidentially and discreetly.

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