Business Analyst Intern

HP Global Services; Sant Cugat del Vallès; Sur place; EUR 6 700 - 10 000; Plein temps

Avantages offerts par ce poste

Mentor throughout internship

Intern community access

On-site canteen with reduced-price lun

Flexible schedule (4h or 8h)

On-site sports facilities

Résumé du poste

HP Global Services in Sant Cugat del Vallès, Spain, offers a Business Analyst Intern position focused on data analysis, reporting, and AI-enabled improvements within Customer Service. You’ll support governance, documentation, and operational excellence while learning to apply AI to real workflows.

Ideal candidates are university students in Spain who can sign an internship agreement, start in Feb 2027, and commit through June–July 2027, with a flexible 4–8 hour per day schedule and potential for

Qualifications

• Strong interest in business analysis, customer service operations, and process improvement.
• Good administrative discipline and attention to detail.
• Analytical mindset with the ability to interpret data and identify practical insights.
• Willingness to learn, adapt quickly, and contribute in a team-based environment.
• Exposure to reporting, data analysis, customer operations, or AI tools would be an advantage.

Responsabilités

• Support business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up management.
• Assist in maintaining operational trackers, governance records, reporting packs, and service performance documentation.
• Collect, clean, organise, and analyse data relating to customer service performance, including backlog, turnaround time, service trends, and customer experience indicators.
• Prepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviews.
• Support root-cause analysis by identifying recurring themes, performance gaps, and operational issues requiring attention.
• Help document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharing.
• Apply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activities.
• Support the identification of automation or simplification opportunities within customer service reporting and administrative workflows.
• Work with internal stakeholders to gather information, validate data, and support customer service improvement initiatives.
• Contribute to special projects linked to service governance, operational excellence, and business process improvement.

Connaissances

Analytical mindset

Attention to detail

Strong interest in business analysis

Written and verbal communication

Task management in structured way

Formation

Business Administration/Management/Analytics (related field)

Outils

Microsoft Excel

PowerPoint

Description du poste

Business Analyst InternDescription -Before applying: Please note that, to be eligible for this position, you must be currently enrolled at a university in Spain , remain enrolled until the end of the internship, and be eligible to sign an internship agreement with your university.You must also be available to start the internship in February 2027 and continue participating in the program until June–July 2027 .Role PurposeThe Business Analyst Intern supports the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities. The role helps strengthen day-to-day execution by improving visibility, coordination, documentation, and insight generation across the function.This role is suited to an early-career individual who is interested in customer operations, business analysis, and the practical application of AI to improve efficiency, reporting quality, and decision-making.Key ResponsibilitiesSupport business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up managementAssist in maintaining operational trackers, governance records, reporting packs, and service performance documentationCollect, clean, organise, and analyse data relating to customer service performance, including backlog, turnaround time, service trends, and customer experience indicatorsPrepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviewsSupport root-cause analysis by identifying recurring themes, performance gaps, and operational issues requiring attentionHelp document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharingApply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activitiesSupport the identification of automation or simplification opportunities within customer service reporting and administrative workflowsWork with internal stakeholders to gather information, validate data, and support customer service improvement initiativesContribute to special projects linked to service governance, operational excellence, and business process improvementCapabilities and SkillsStrong interest in business analysis, customer service operations, and process improvementGood administrative discipline and attention to detailAnalytical mindset with the ability to interpret data and identify practical insightsInterest in AI capabilities and digital tools that improve productivity and decision-makingGood written and verbal communication skillsAbility to manage multiple tasks in a structured and organised wayWorking knowledge of Microsoft Excel, PowerPoint, and other business productivity toolsWillingness to learn, adapt quickly, and contribute in a team-based environmentPreferred BackgroundStudying toward or recently completed a qualification in Business Administration, Business Management, Analytics, Information Systems, or a related fieldExposure to reporting, data analysis, customer operations, or AI tools would be an advantageMeasures of SuccessAccurate and timely reporting supportStrong follow-through on administrative and governance actionsImproved visibility of operational data and service trendsContribution to process discipline and documentation qualityPractical use of AI tools to improve team efficiency and insight generationExperience our benefitsPaid internship within a global, technology-driven company.Join an international work environment with opportunities for learning, professional development, and networking across teams.Flexible working schedule, with options for part-time (4 hours/day) or full-time (8 hours/day) agreements. The length of the internship ranges from 4 to 12 months .Access to our intern community, including career development workshops, learning sessions, and social activities that help you grow professionally and connect with other interns.Dedicated mentor throughout your internship.Opportunity to join the HP Graduate Program following the placement.Lunch at reduced prices at our on-site canteen.Access to our on-site sports center, including: Gym facilities Squash, tennis, and basketball courts 25+ organized sports and wellness activities, such as HIIT training, squash, basketball, and yogaParticipation in the NextGen Employee Network , offering regular events and opportunities to connect with other early-career professionals.On-site medical services, including access to a doctor, nutrition support, physiotherapy, and general healthcare.Free printing access and hands-on workshops using the latest HP technologies, from large-format prints to 3D-printed models.Easy commuting, with free parking available or excellent access via nearby train services.Access to Women Network initiatives , including networking events, STEM promotion, business acumen talks, work-life balance sessions, and future-skills development.Sounds like you? Please apply and let’s talk!Legal entity: Sales & ServicesJob -AdministrationSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal \"