Business Analyst Digital Solutions - New Customer

JR Spain; Madrid; A distancia; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking digital bank undergoing a technological transformation. As a Business Analyst, you will enhance the customer onboarding experience, working in an agile environment with a focus on data-driven insights and stakeholder collaboration. This role offers the chance to contribute to innovative solutions in a dynamic start-up atmosphere supported by a major banking group. If you are passionate about digital transformation and eager to make a significant impact, this opportunity is perfect for you.

Servicios

Competitive pay and benefits

Opportunities for growth

International project collaboration

Excellent work environment

Social activities and events

Formación

• 1-3 years of experience in business analysis or related fields.
• Strong analytical skills and ability to influence stakeholders.

Responsabilidades

• Evaluate and optimize customer journeys and onboarding processes.
• Conduct data analysis and monitor KPIs for continuous improvement.

Conocimientos

Analytical Skills

Communication Skills

Stakeholder Management

Process Improvement

User Acceptance Testing

Educación

Bachelor’s degree in business or related field

Herramientas

Excel

Service Now

Jira

Confluence

Descripción del empleo

Social network you want to login/join with:

Business Analyst Digital Solutions - New Customer, Madrid

Client:

BANCO SANTANDER S.A.

Location:

Madrid, Spain

Job Category:

Other

EU work permit required: Yes

Job Reference:

294789056212185907232460

Job Views:

2

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

Business Analyst Digital Solutions - New Customer Onboarding (Openbank)

Country: Spain

What you will be doing

We are the 100% digital bank of the Santander Group, undergoing technological transformation and international expansion. Since our relaunch in 2017, we have expanded rapidly, especially in technology, working in a start-up format with agile methodologies. We launched in the Netherlands, Germany, and Portugal, with more to follow. Our culture emphasizes social and diversity clubs, fostering a vibrant community. We work remotely most of the time, utilizing various communication tools.

Mission and responsibilities

We seek a Business Analyst to join our new customer onboarding team, focusing on customer journey development to enhance the digital retail banking experience. Your goal is to optimize new customer acquisition by improving onboarding processes and KPIs, reducing friction, and delivering excellent customer experiences. You will collaborate with other analysts and report to the business product owner, handling requirements analysis, process documentation, user acceptance testing, data analysis, incident management, and process improvements.

Key tasks include:

• Evaluating customer journeys and processes for improvements.
• Leading reviews and developing optimization strategies.
• Analyzing data, monitoring dashboards, and deriving insights.
• Staying updated on fintech and IT advancements.
• Conducting meetings, presentations, and reporting.
• Gathering stakeholder requirements and ensuring solutions meet business needs.
• Performing user acceptance testing and project management.
• Updating procedures and prioritizing initiatives.
• Acting as liaison between stakeholders and users.
• Monitoring KPIs, alerts, and incident management.

Qualifications

• Bachelor’s degree in business or related field.
• 1-3 years of experience.
• Strong analytical and conceptual skills.
• Ability to influence stakeholders and communicate effectively.
• Proactive, independent, and responsible work ethic.
• Excellent communication and documentation skills.
• Experience with Excel, reporting, and digital tools (Service Now, Jira, Confluence) is desirable.
• Fluent in English; German is a plus.
• Passion for digital transformation and user experience.

What we offer

• Immediate integration into a dynamic, agile company with growth plans.
• Start-up environment supported by Grupo Santander.
• Competitive pay and benefits.
• Opportunities for growth within the company and group.
• International project collaboration and exposure to multiple countries.
• Excellent work environment, social activities, and events (virtual currently).