Business Analyst / Architect Lead Senior Manager

Accenture; España; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

Life insurance

Flexible compensation

Job summary

Accenture PLC in Spain leads a major Intelligent Operations FS delivery, bridging business and technology to modernize banking operations, KYC, and core banking workflows.

The BA/Architect Lead will own requirements end-to-end, guide design and governance, and collaborate with onshore and offshore teams to deliver complex SI programs using ServiceNow, Blue Prism, and other platforms.

Qualifications

• 8+ years in business analysis or functional architecture.
• 4+ years on systems integration programs in a consulting or delivery environment.
• Deep understanding of retail and commercial banking operations (KYC/AML, client lifecycle).
• Experience in dual-shore delivery models bridging onshore and offshore teams.
• Strong stakeholder management within complex governance structures.

Responsibilities

• Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP).
• Define and own functional labels and process-to-solution traceability; produce functional design specifications to AI-assisted development standards.
• Enforce BA scope boundaries and coordinate with technical architects on To-Be design.
• Run structured workshops and discovery sessions in English with client stakeholders; translate outputs if needed.
• Participate in stage-gate reviews, CAB governance, and quality checkpoints; sign-off at each gate before build proceeds.
• Identify scope gaps, risks, and dependencies; escalate with documentation to Delivery Lead and PMO.
• Contribute to program-level architecture decisions on data flows, platform constraints, and cross-workstream consistency.

Skills

Business analysis

Functional architecture

Stakeholder management

Systems integration

KYC/AML banking

Tools

ServiceNow

TOGAF

ArchiMate

Job description

Accenture, recognized as a Great Place To Work, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

About the Program

The Intelligent Operations FS Program, is a multi-year banking modernization program delivering a complex systems integration solution. Active workstreams span Know your Customer "KYC", Estates, Core Efficiency Package "CEP", Foundations, RPA/BOTs, and reporting. Delivery combines onshore client-facing execution with an offshore factory model across ServiceNow, Blue Prism, SiSense platforms and others depending on the client.

Role Purpose

The BA/Architect Lead bridges business and technology at the heart of the Intelligent Operations FS delivery. The role owns business & functional requirements end-to-end - from client elicitation through to UAT sign-off - and provides the architectural grounding to translate complex banking operations into implementable designs. The role carries weight in client-facing governance, offshore factory alignment, and quality gate enforcement.

Key Responsibilities

• Lead business requirements gathering and BRD authoring across assigned workstreams (KYC, Estates, CEP), working directly with client functional and operational stakeholders
• Define and own functional labels and process-to-solution traceability; produce functional design specifications to the standard required for AI-assisted development (Claude-supported client WoW)
• Hold and enforce BA scope boundaries - business & functional requirements and UAT sign-off; coordinate with technical architects on To-Be design
• Run structured workshops and discovery sessions in English with client business stakeholders; if fluent in French and/or Dutch, will be required to translate outputs into English-language delivery artefacts
• Participate in stage-gate reviews, CAB governance, and quality checkpoints; provide functional sign-off at each gate before build proceeds
• Identify scope gaps, assumption risks, and dependency conflicts early; escalation with appropriate documentation to Delivery Lead and PMO support test strategy and UAT execution - reviewing test cases against functional specs, coordinating client SME involvement, and signing off on test outcomes
• Contribute to program-level architecture decisions where functional and technical concerns intersect - integration data flows, platform constraints, and cross-workstream consistency

Location and Terms

Primary location: Spain flexibleTravel: 25-30% maybe required to program locations for stakeholder workshops, governance, milestone events, and client relationship management Collaboration with offshore teams (e.G.India) and vendors across time zones - flexibility required

Required Experience

• Minimum 8 years in business analysis or functional architecture, with at least 4 years on systems integration (SI) programs in a consulting or delivery environment
• Deep understanding of retail and commercial banking operations - KYC/AML processes, client lifecycle, estates and inheritance handling, complaints, and core banking workflows
• Proven track record of delivering BRDs, functional specs, and process designs on fixed-milestone SI engagements; comfortable with stage-gate delivery models and freeze protocols
• Experience working in dual-shore delivery models, bridging onshore client teams and offshore factories - able to translate business context into unambiguous specs for distributed build teams
• Strong stakeholder management - able to navigate client-side functional leads, offshore delivery teams, and exec sponsors within a complex governance structure

Preferred Experience

• ServiceNow platform familiarity - particularly FSO, CSM, or workflow-based implementations in a banking context
• Exposure to regulatory-driven workstreams (KYC/AML, GDPR, MiFID) within Belgian or broader EU banking environments
• Experience with AI-assisted delivery models - using tools to accelerate requirements, design, or test generation with human sign-off gates
• Architecture certification (TOGAF, ArchiMate) or equivalent applied experience
• Fluent in French and/or Dutch (written and spoken) is a plus

Profile

Operates with authority through influence, not position - able to hold functional boundaries under commercial pressureComfortable in ambiguity; brings structure to complex, multi-stakeholder scope definition exercisesDetail-oriented without losing sight of delivery momentum - knows when a requirement needs more analysis and when it needs a decisionPolitically astute - can read room dynamics between client-side and SI-side teams and adapt communication accordinglyPlain communicator; produces concise,fact-led artefacts suited to exec and working-level audiences alike

At Accenture, a company recognized as a Great Place To Work, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. This connection enables us to uphold our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world. Additionally, we offer you other benefits such as: Medical, Life, and Accident InsuranceMedical service and wellness programsFlexible compensation program and stock purchaseFlexibility programs (schedules, days off, vacations...)Individualized training itinerarySustainability programs and Accenture FoundationEmployee network for diversityOther benefits: Bankinter office with special conditions and profit sharing