Building Manager - Madrid

Joivy; Madrid; On-site; EUR 40,000 - 45,000; Full time

Job summary

Joivy is seeking an experienced asset and operations leader to manage a residential rental asset as an autonomous business unit. You will own resident experience, asset profitability and day-to-day operations, building a safe, attractive community.

You will lead an onsite team, oversee tenant management, ensure regulatory compliance, coordinate maintenance, and collaborate with marketing and sales on leasing and pricing. Strong communication and leadership are essential.

Qualifications

• Hands-on experience managing residential rental assets (BTR, PBSA or similar) or hospitality.
• BTR/ PBSA or hospitality experience preferred.
• Experience running day-to-day operations, a team and financial results (P&L).
• Knowledge of tourism regulations and compliant operations.
• Experience leading an onsite team and coordinating external suppliers.
• Ability to prepare and track annual budgets and produce financial reporting.
• Strong service orientation focusing on resident experience.
• Proven leadership and people-management skills.
• Excellent organizational and prioritization abilities in fast-paced environments.
• Clear, effective communication skills in English (written and verbal).
• Ability to make decisions with autonomy and accountability.
• Demonstrates flexibility and adaptability in changing conditions.

Responsibilities

• Manage the full operation of the residential asset.
• Lead the onsite team to a high standard of service.
• Oversee tenant management (move-ins/move-outs/renewals/inspections).
• Ensure compliance with internal policies, legal regulations and quality standards.
• Coordinate preventive and corrective maintenance.
• Drive resident satisfaction and retention.
• Collaborate with Marketing and Sales on leasing, campaigns and pricing.
• Manage annual budgets and reporting for owners/investors.
• Ensure Health & Safety compliance.

Skills

Residential assets ops

Operations & P&L management

Tourism regulations

Team leadership

Budgeting & reporting

Service orientation

People leadership

Organizational skills

Communication skills

Decision making

Adaptability

Job description

Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 400 employees (with more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 6 countries (Italy, Spain, France, Portugal, UK, and Bulgaria).

Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, business Unit focused on real estate investments.

Purpose of the role

End-to-end management of a residential rental asset, run as an autonomous business unit, with direct responsibility for the resident experience, asset profitability and day-to-day operations. Build an attractive, safe and efficient residential community.

Key Responsibilities

• Manage the full operation of the residential asset
• Lead the onsite team to a high standard of service
• Oversee tenant management (move-ins, move-outs, renewals, inspections, issues)
• Ensure compliance with internal policies, legal regulations and quality standards
• Coordinate preventive and corrective maintenance
• Drive resident satisfaction and retention
• Work with Marketing and Sales on leasing, campaigns and pricing
• Manage annual budgets and reporting for owners/investors
• Ensure Health & Safety compliance

Required skills and or qualifications

• Experience managing residential rental and hospitality assets: hands-on experience managing residential rental assets (BTR, PBSA or similar) or hospitality
• Experience in operations, teams and P&L: has simultaneously managed day-to-day operations, a team and financial results (P&L)
• Tourism regulations: practical knowledge of tourism regulations
• Team and supplier leadership: experience leading an onsite team and coordinating external suppliers
• Budgeting and reporting: ability to prepare and track annual budgets and produce financial reporting.
• Strong service orientation and focus on the resident experience
• Leadership and team management
• Organisation and prioritisation in operational environments
• Excellent communication skills
• Ability to make decisions and work autonomously
• Flexibility and adaptability

Terms & Compensation

• Full-time
• Gross base annual salary: EUR 40,000 - 45,000
• Annual target incentive: 10% of base annual salary

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

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