Branch Operations Head - Cadiz

City Savings Bank; Cádiz; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A community-focused banking institution in Cádiz, Spain, is seeking a Branch Operations Head to lead branch operations and ensure excellent service. This role involves overseeing compliance, enhancing customer experience, and driving financial performance. Candidates should have strong leadership skills and a commitment to operational excellence.

Responsabilidades

• Oversee branch operations to ensure compliance with policies and standards.
• Safeguard the bank by ensuring zero operational losses and strict controls.
• Drive financial performance through increased productivity and reduced costs.
• Enhance customer experience by swiftly addressing inquiries and complaints.
• Ensure operational efficiency with proper cash handling and reporting.
• Lead, mentor, and motivate branch personnel for high engagement.
• Build relationships with clients and stakeholders.
• Support strategy execution with innovative process improvements.

Descripción del empleo

Overview

Be part of a purpose-driven bank that values simplicity, integrity, magis, and ubuntu.

We are looking for a Branch Operations Head who will lead and inspire a branch team to deliver excellent service, ensure smooth day-to-day operations, and uphold the highest standards of compliance and customer care.

Responsibilities

• Oversee branch operations and service delivery to ensure compliance with bank policies, regulatory standards, and audit requirements.
• Safeguard the bank by ensuring zero operational losses, strict controls, and risk management.
• Drive financial performance by boosting productivity, reducing costs, and promoting branch telesales.
• Enhance customer experience by addressing inquiries and complaints with speed, empathy, and professionalism.
• Ensure operational efficiency through proper cash handling, record-keeping, approvals, reporting, and security of branch assets.
• Lead, mentor, and motivate branch personnel—fostering teamwork, professional growth, and high engagement.
• Build strong relationships with clients, DepEd partners, regulators, and other stakeholders.
• Support strategy execution by finding innovative solutions to improve processes and service delivery.