Boutique Sales Associate

Richemont; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Ambassador to deliver an exceptional client experience in the world of luxury Fine Jewelry and Watches. In this engaging role, you will be responsible for achieving sales targets while cultivating strong relationships with clients. Your ability to adapt to client needs and your meticulous attention to detail will ensure that every interaction is memorable. Join a team that values collaboration and is committed to excellence, where your passion for client service can shine. This is a unique opportunity to grow in a dynamic environment while representing a prestigious brand.

Formación

• Experience in Fine Jewelry/Watches is essential.
• Excellent communication skills in English and Spanish required.

Responsabilidades

• Ensure exceptional client experience during sales.
• Develop and maintain strong client relationships.
• Participate in daily boutique operations and visual merchandising.

Conocimientos

Client Relationship Management

Sales Techniques

Negotiation Skills

Communication Skills

Interpersonal Skills

Flexibility

Organizational Skills

Team Collaboration

Descripción del empleo

Job mission

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale. He/she achieves sales targets and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

Main accountabilities

Sales Achievements

• Ensures unique and exceptional client experience during a sale
• Perfectly masters the steps of a sale (welcome, discover and understand, convince, close and develop)
• Adapts according to clients’ needs and motivations
• Strives to always improve and surprise the clients
• Deals with ease during negotiations and objections
• Transmits the passion and values of the Maison
• Acts as the privileged contact for the client(s) in the case of Care Service
• Meets individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

• Cultivate strong client relationships and develop client loyalty
• Efficiently develops the client portfolio
• Executes targeted CRM actions
• Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

• Respects all group, Maison and boutique policies and procedures
• Participate in inventories
• Participates in the set up and breakdowns at opening and closing of the boutique
• Participates in the implementation of Visual Merchandising guidelines
• Assists with special projects when requested

Job profile

• You have previous experience in Fine Jewelry/Watches
• You have excellent written and spoken communication skills in English and Spanish, any other language is a plus
• You have excellent interpersonal competences in order to develop a network of loyal clients
• You are meticulous, organized, flexible and highly client focused
• You take ownership and demonstrate a sense of responsibility and commitment
• You are a team player with a collaborative spirit and willingness to support the team goals
• You are eager to learn and embrace development opportunities to grow