Boutique Puerto Banus _ Client Advisors

ETRO; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a passionate individual to deliver exceptional customer service in the luxury fashion sector. This role involves assisting customers with their needs, sharing knowledge of the brand's heritage, and contributing to the store's success through effective CRM strategies. Ideal candidates will have a deep passion for fashion, experience in a similar retail role, and the ability to thrive in a dynamic environment. Join this vibrant team and help create memorable shopping experiences while achieving store goals and enhancing customer relationships.

Formación

• Experience in fashion retail with a strong passion for luxury.
• Ability to excel in customer service and achieve store goals.

Responsabilidades

• Provide exceptional customer service and assist in exceeding needs.
• Build relationships with customers and manage visual displays.

Conocimientos

Customer Service

Fashion Knowledge

Commercial Awareness

Teamwork

Adaptability

Fluency in English

CRM Strategies

Descripción del empleo

She / he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities :

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage.
• Assist customers accordingly with Etro selling ceremony.
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Ensure the achievement of the Store goals, enhancing and developing the business.
• Build and strengthen relationships with customers by developing CRM strategies.
• Establish good group dynamics, through efficient communication.
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines.
• Help ensuring the products replenishment and physical inventory of merchandise.
• Follow Company grooming, accordingly with Etro standards and policies.

Key Requirements :

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion retail companies.
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude.
• Ability to adapt to different customers.
• Team-playing attitude.
• Ability to work in a dynamic environment.
• Fluent in English. Another language is a plus.