Boutique Barcelona _ Client Advisor Pt

buscojobs España; Barcelona; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in luxury fashion seeks an exceptional individual for customer service. This role involves assisting clients with their needs and enhancing brand experience through expert knowledge and communication. Ideal candidates will show a passion for the luxury market and possess considerable retail experience. Fluency in English is crucial, and proficiency in additional languages is beneficial.

Formación

• Experience in a similar role within fashion retail companies.
• Ability to work in a dynamic environment.
• Fluent in English; other languages are a plus.

Responsabilidades

• Provide exceptional customer service experience and demonstrate product knowledge.
• Discuss and advise on fashion trends and luxury market developments.
• Ensure achievement of store goals and manage visual display of products.

Conocimientos

Passion for fashion and luxury

Commercial awareness

Team-playing attitude

Fluency in English

Ability to adapt to different customers

Descripción del empleo

She / he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities :

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the business
• Build and strengthen relationships with customers by developing CRM strategies
• Establish good group dynamics, through efficient communication
• Contribute to manage the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements :

• Deep passion for fashion and luxury
• Experience in a similar role within fashion retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Ability to adapt to different customers
• Team-playing attitude
• Ability to work in a dynamic environment
• Fluent in English. Another language is a plus

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