BOTTEGA VENETA Client Advisor Eci Castellana

Bottega Veneta España, SL; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Una empresa innovadora y en rápido crecimiento busca personas apasionadas por el servicio al cliente para unirse a su equipo en Palma - Mallorca. En este emocionante rol, serás responsable de gestionar reservas, mantener la flota de campervans y garantizar que las operaciones del depósito funcionen sin problemas. Buscamos individuos organizados y responsables, con experiencia en turismo o hospitalidad, que deseen marcar la diferencia en un entorno dinámico. Ofrecemos formación continua y un paquete de compensación atractivo, incluyendo bonos de rendimiento y viajes gratuitos. ¡Prepárate para vivir la experiencia Indie!

Servicios

Bonos de rendimiento

Bonos de referencia

Viajes gratuitos

Formación

• Experiencia en atención al cliente y capacidad para resolver problemas.
• Fluidez en inglés y español es obligatoria.

Responsabilidades

• Gestionar reservas y dar la bienvenida a los huéspedes.
• Mantener la flota de campervans en condiciones óptimas.
• Controlar actividades de reserva y gestionar proveedores locales.

Conocimientos

Atención al cliente

Organización

Resolución de problemas

Fluidez en inglés

Fluidez en español

Educación

Experiencia en Turismo, Hospitalidad, Retail o Alquiler de coches

Descripción del empleo

Descripción del trabajo

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for people with an outstanding customer service passion for our depot in Palma - Mallorca. You’ll be the face of a role model for our company, reporting directly to the Iberia Area Operations Manager, with the goal of demonstrating top customer care, maintaining the fleet of campervans in neat conditions, and showing accountability of each important instance that needs to be led to ensure flawlessly functioning of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Take care of the fleet, logistics, and ensure our campervans are maintained in top condition by monitoring maintenance and repair needs;
• Assist in training, supervising, and coaching your team;
• Control booking activities, manage stock, local suppliers, and cleaning services;
• Handle complaints, emergencies, and any local issues that may arise to ensure operations run smoothly;
• Prepare and clean our campervans;
• Assist in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
• You’re fluent in English and Spanish (mandatory);
• You’re eligible to work in Spain, have a valid driver's licence, and feel confident enough to drive a campervan (mandatory);
• You’re available to work weekends and national holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing, and innovative company where you make a difference;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America, and Oceania.

Are you ready to Go Indie?