Bilingual WFM Planner | Scheduling & Forecasting

Konecta; Madrid; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid working model

Training opportunities

Equal opportunities

Descripción de la vacante

Konecta is seeking an experienced Workforce Manager to join our Barcelona team. Lead scheduling, resource allocation, and performance monitoring to ensure service quality and efficiency across operations.

You will analyze data (attendance, productivity) to adjust schedules, coordinate with production managers, and report to management. The role offers a hybrid working model after an initial period and training opportunities for professional growth.

Formación

• Minimum 1–5 years in workforce scheduling management.
• Strong organizational skills to manage many employees.
• Proficient in scheduling tools and call center software.
• Fluency in French, English and Spanish required for teams and management communication.
• Excellent verbal and written communication and responsiveness.
• Ability to make quick decisions in a dynamic environment.
• Analytical ability to interpret attendance and productivity data to improve cycles.

Responsabilidades

• Prepare operator schedules considering call volumes, skills, and constraints.
• Optimize resource management based on forecasts and needs.
• Analyze team performance and adjust schedules to maximize efficiency while meeting quality and customer expectations.
• Collaborate with production managers to anticipate peaks and allocate resources in real time.
• Provide detailed reporting and scheduling data summaries for teams and management.
• Monitor absences and holidays to ensure service continuity.
• Ensure compliance with labor laws and sector collective agreements.
• Implement continuous improvement solutions for schedule and production management.

Conocimientos

Scheduling management

Analytical skills

Communication

Autonomy

Adaptability

Fluent French

Fluent English

Fluent Spanish

Herramientas

Workforce Management

Excel

Descripción del empleo

Konecta is seeking an experienced Workforce Manager to join our Barcelona team. Lead scheduling, resource allocation, and performance monitoring to ensure service quality and efficiency across operations.

You will analyze data (attendance, productivity) to adjust schedules, coordinate with production managers, and report to management. The role offers a hybrid working model after an initial period and training opportunities for professional growth.