Bilingual Spanish Call Center Representative

MCI; San Fernando; Presencial; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

A leading Business Process Outsourcing (BPO) company in San Fernando is seeking Bilingual Call Center Representatives. The role involves providing exceptional support in English and Spanish, handling customer interactions, and maintaining performance standards. Ideal candidates are motivated individuals with strong language skills and customer service experience, looking to join a dynamic team with growth opportunities.

Servicios

HMO, Medical, and Dental coverage

Free meals during training

Career growth and learning opportunities

Performance and loyalty bonuses

Employee shuttle services

Formación

• Fluent in English and Spanish, both spoken and written.
• Must be 18 years or older.
• Prior experience in a bilingual customer service role is preferred.

Responsabilidades

• Handle inbound and outbound calls in English and Spanish.
• Assist customers with billing and account updates.
• Meet daily and monthly performance goals.

Conocimientos

Bilingual fluency in English and Spanish

Excellent listening and interpersonal skills

Strong attention to detail

Organizational skills

Educación

High school diploma or GED

Descripción del empleo

San Fernando, PH

JOB TYPE

Full-Time & Part-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If you’re fluent in both languages and enjoy helping people, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Candidate Qualifications

Wonder if you are a good fit for this position?

All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated, possessing the following qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and Spanish is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation Details

Want an employer that values your contribution?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are competitive and designed to grow with you. Starting compensation depends on experience, and we offer various benefits and incentives to support our team members.

What you can expect from MCI

We offer:

• HMO, Medical, and Dental coverage
• Free meals during training
• Career growth and learning opportunities
• Allowances (Rice, Clothing, Laundry, Meal)
• Performance and loyalty bonuses
• Frequent disinfection and fogging of the workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social skill development, networking, and fun activities

Benefits tailored to your life

MCI tailors offerings to fit diverse team needs across locations. While specific benefits may vary, our core commitment remains: rewarding effort, providing growth, and fostering a valued environment.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!

Physical Requirements

This role operates in a professional office setting. You will be mostly sedentary, sitting/standing long hours while using a computer and phone headset. You may need to move about the office, reach, lift objects up to 40 pounds, and operate office equipment.

Reasonable Accommodation

In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request, unless undue hardship occurs. Contact Human Resources if needed.

Diversity and Equality

MCI embraces diversity and is committed to an inclusive environment. Employment decisions are based on merit and qualifications. We do not discriminate based on age, race, gender, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with laws.

About MCI (Parent Company)

MCI helps clients improve customer experience and operational performance through innovative BPO solutions, staff augmentation, and IT services. Recognized as a top growth company, MCI operates multiple facilities across North America, employing over 10,000 professionals, serving 150+ clients, and offering a wide range of services.

Disclaimer

This job description provides a general overview and is not exhaustive. Duties may change, and employment is at-will. The employer reserves the right to revise this description at any time.