Bilingual Remote Learner Support Specialist

Learnlight; España; Remote; EUR 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

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Zusammenfassung

Learnlight is seeking a remote Learner Support Specialist in Spain to assist learners with professionalism and empathy. You will be the primary point of contact, handling inquiries via email, calls, and Dynamics CRM tickets, guiding learners through platforms, resources, and program requirements.

You will collaborate with the Client Success Management and Trainer Management teams to ensure high-quality learner experiences, meet SLAs, and document feedback for continuous improvement.

Qualifikationen

• Experience in customer service with a positive, empathetic attitude.
• Advanced proficiency in English; Dutch language skills are a bonus.

Aufgaben

• Serve as the primary point of contact for learners via email, calls, and CRM tickets.
• Provide timely, accurate, empathetic, and solution-focused support from first contact to resolution.

Kenntnisse

Customer service

English proficiency

Dutch proficiency

Tools

Microsoft Office 365

Jobbeschreibung

Learnlight is seeking a remote Learner Support Specialist in Spain to assist learners with professionalism and empathy. You will be the primary point of contact, handling inquiries via email, calls, and Dynamics CRM tickets, guiding learners through platforms, resources, and program requirements.

You will collaborate with the Client Success Management and Trainer Management teams to ensure high-quality learner experiences, meet SLAs, and document feedback for continuous improvement.