Bilingual Office Assistant / Receptionist

Universally Speaking; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the gaming industry is seeking a bilingual receptionist and office manager for their new Madrid office. The role involves managing front desk operations, providing administrative support, and ensuring smooth office management. Ideal candidates will be detail-oriented and possess strong organizational skills, with a customer service focus. Join us to be part of an exciting journey as we expand our presence in Spain.

Servicios

Training opportunities

Business park discounts

Transportation perks

Free gym classes

Formación

• Fluent in English and Spanish (written and verbal).
• Proven experience in office administration or receptionist duties.
• Strong organizational skills with attention to detail.

Responsabilidades

• Welcome visitors and manage front desk communications in English and Spanish.
• Coordinate meeting room schedules and assist with setup.
• Serve as a point of contact for staff and external inquiries.

Conocimientos

Bilingual (English/Spanish)

Organizational skills

Interpersonal skills

Customer service mindset

Attention to detail

Educación

Proficiency Certificate in Cambridge (desired)

Herramientas

Microsoft Office

Google Workspace

Scheduling tools (e.g., Calendly, Outlook)

Descripción del empleo

Love Games?

Bi/multi lingual in languages?

Join US

Universally Speaking (US) is a world-class partner to the games industry – its on US to make sure the game is ready for release. Our customers trust US to make sure that their amazing Indie or AAA games are perfect before they are made available to gamers.

We are excited to announce that following our 11 years of success in the UK we have opened a studio in Madrid, so if you think you may have some of the skills listed on this job advertisement, why don’t you give it a try?

If you are interested to be part of this exciting project, then you need to apply, and we will share with you the next steps to complete the screening/recruitment process.

Position Overview:
We are seeking a professional, detail-oriented, and bilingual in English/Spanish (Intermediate Level of English required as a minimum, desired Proficiency Certificate in Cambridge) individual to join our team in a multi-functional role. This position combines responsibilities in front desk reception, office management, administrative support, and supporting our staff scheduling. The ideal candidate will be the face of the organization—friendly, efficient, and capable of keeping our office and people operations running smoothly.

The role will suit candidates who can work from Monday to Friday full-time on a day shift, typically starting at 9:00am - 5:30pm.

This in an onsite role, your presence in the office will be required on a daily basis.

Our office is located in Alvento Business Park, Vía de los Poblados, 1-3 28033, Madrid .

Key Responsibilities:

Reception & Office Management

• Welcome and assist visitors and manage front desk communications in both English and Spanish.
• Maintain a tidy, organized, and welcoming reception area and common office spaces.
• Coordinate meeting room schedules and assist with setup for meetings or company events.
• Manage mail, courier services, and general office deliveries.
• Liaise with vendors and service providers for facility-related needs (cleaning, maintenance, repairs).
• Order and manage office supplies, ensuring adequate stock is maintained.

Administrative & Scheduling Support

• Serve as a point of contact for internal staff and external inquiries in both languages.
• Schedule staff shifts based on Management requests.
• Support onboarding for new hires, including scheduling orientation sessions.
• Prepare and translate documents, reports, or internal communications as needed.

Requirements

• Fluent in both English (as above) and Spanish (written and verbal).
• Proven experience in office administration, receptionist duties, or scheduling coordination.
• Strong organizational skills with attention to detail and accuracy.
• Ability to prioritize tasks, multitask, and remain calm under pressure.
• Proficient in Microsoft Office and/or Google Workspace; scheduling tools (e.g., Calendly, Outlook, excel or HR platforms).
• Excellent interpersonal skills with a customer service mindset.

Benefits

• Exciting opportunity to grow with us on our Spanish journey.
• Informal and friendly culture.
• Training opportunities.
• Business park discounts, transportation perks, free gym classes.