Bilingual French & English Customer Service Advisor - VALENCIA

NewCo Communications; Valencia; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

NewCo Communications is seeking passionate Customer Service Representatives who are fluent in French and English. You will ensure exceptional customer experiences while handling inquiries related to credit card services. Enjoy hybrid/remote work flexibility and a supportive atmosphere with extensive training and growth opportunities.

Servicios

Hybrid / Remote working model

Extensive paid training

Opportunities for internal growth

Comprehensive support for mental health

Unlimited coffee and fresh fruit

Free online Spanish lessons

Staff parties and team building events

Formación

• Native-level proficiency in French and good command of English.
• Previous customer service experience is a bonus.
• Comfortable using computer systems and various software applications.

Responsabilidades

• Handle inquiries from credit card holders and ensure data security.
• Assist with secure payment methods and account changes.
• Analyze potentially fraudulent transactions with cardholders.

Conocimientos

Strong communication

Problem-solving

Team player

Attention to detail

Service-minded

Educación

High school diploma or equivalent

Descripción del empleo

Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a French and English speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid/remote working model!

Tasks

The responsibilities:

You will be working on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details.

You will answer questions about for example:

• Secure payment methods
• Credit card balance
• Help cardholders with any changes (e.g. Address change or limit change)
• Explain and help with solutions for payment – refusals
• Analyse possibly fraudulent transactions with cardholders

Requirements

On this project, you need to be able to maintain security procedures around sensitive data. Paid training will be provided.

• Strong communication/social skills
• Positive attitude toward changes
• Service-minded
• Team player
• Strong listening skills
• Solution-oriented approach without losing an eye for detail
• Ability to solve things independently and take ownership of your work
• Motivation to contribute to our customer satisfaction and business success

What you need:

• Native-level proficiency in French (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.
• Flexibility is key! (Opening hours for this project are Monday to Saturday from 8pm to midnight and Sunday between 8am and midnight.)

Benefits

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
• Hybrid / Remote (after training) working model
• Opportunities for internal growth and career progression, allowing you to expand your skills and advance in your professional journey.
• Extensive paid training provided, arming you with the knowledge and tools to excel in your role.
• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
• A permanent role with a competitive salary for financial stability.
• We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
• Unlimited coffee and fresh fruit on office days for an energy boost.
• Free online Spanish lessons outside of working hours for skill development.
• Unforgettable staff parties bringing the team together and creating lasting memories.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.