Bilingual Agent for Technology Services

Birdseye Security Solutions; Medellín; On-site; EUR 3,700 - 6,200; Full time

Benefits offered by this job

Annual Performance Reviews

Bonuses for employees with children

Dynamic office space with recreational activities

Company events

Annual performance reviews

Bonuses for employees with children

Modern office with lounge

Video games, pool table, darts and fo"

Job summary

A leading technology company in Medellín is seeking dedicated customer service professionals to deliver excellent satisfaction to clients. The role involves managing communications, ensuring smooth operations, and compiling reports in a vibrant office environment. Candidates must have a high school degree, English proficiency, and a positive attitude. Join our ambitious team for a rewarding opportunity focused on collaboration and continuous improvement.

Qualifications

• Proficiency in English speaking and writing.
• Ability to manage customer interactions effectively.
• Strong interpersonal and communication skills.
• Ability to work afternoon shifts and in an office in Medellin.
• Positive disposition and collaborative mindset.

Responsibilities

• Ensure excellent customer satisfaction and timely communication.
• Perform administrative tasks based on customer requests.
• Manage day-to-day operations and produce reports.
• Communicate with customers via phone and email.
• Perform administrative tasks per customer requests.
• Manage customer staff actions and report events to management.
• Collect data and compile operation reports.
• Ensure smooth day-to-day operations in large facilities.
• Produce reports and other communications as needed.

Skills

Customer service understanding

Interpersonal communication

English speaking and writing proficiency (B1-C2)

Positive attitude

Office-based Medellin

Education

High school degree

Job description

Company Overview:

BVP takes pride with Excellent Customer Service!

Today, we serve some of the world's largest corporations, providing excellent customer service, and operational support 24/7/365. BVP employs over 400 professionally trained teammates globally and plans to continue to grow at over 30% each year.

BVP's well-integrated technology solution allows for seamless integration and collaboration between North American and Colombian teammates. Our strong belief is that any work function that can be digitized, will be operated remotely, and eventually will be operated remotely. BVP, an essential service, is proudly serving other essential services making it recession proof and stable during all economic cycles.

BVP Colombia is headquartered in Medellin. To learn more about our culture, kindly visit our website www.bvpcolombia.com

About the Opportunity:

If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10 years ahead, join our team today. Taking part in one of the fastest-growing technology companies will enable you to work with a team that values harmony and collaboration. We are looking for positive individuals that can thrive in a fast-paced environment. Our diverse customer base spans multiple industries and will provide you with an opportunity to gain a wide range of experiences.

Responsibilities:

• Provides excellent customer satisfaction to existing and potential clients
• Timely communication with stakeholders when there are issues they need help with
• Verbally communicate with people you see on your computer screen using two-way communication tools
• Communicate with customers and related parties via phone and email
• Perform administrative task as per customer request
• Manage customer's staff actions and report events to their management
• Collect big data and compile reports pertaining to operations
• Ensure smooth running of day to day operations in large facilities
• Produce reports and other communication as needed

Requirements:

• High school degree
• English speaking and writing proficiency B1-C2
• Good understanding of customer service
• Excellent interpersonal oral and written communication skills
• Ability to work afternoon shifts
• A positive disposition
• Capability to work from an office in Medellin - not a remote position

Employee Compensation Package & Perks:

• Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
• We are all striving to continuously learn and improve
• Opportunity to be creative and innovative, we love new ideas
• Company organized events
• Annual Performance Reviews
• Bonuses for employees with children
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
• Video games, pool table, darts and foosball