Bell Host

Aethos; Peguera; Presencial; EUR 22.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa de hospitalidad dinámica busca un Bell Host apasionado por el servicio al cliente. En esta emocionante función, serás la primera impresión para los huéspedes, asegurando que cada experiencia sea memorable. Desde ayudar con el equipaje hasta coordinar servicios de valet, tu papel es crucial para el éxito del equipo. Si tienes una actitud proactiva y te encanta trabajar en un entorno colaborativo, esta es tu oportunidad de unirte a un equipo que redefine la hospitalidad. ¡Esperamos conocerte y crear experiencias excepcionales juntos!

Formación

• Experiencia previa en un rol de atención al cliente, preferiblemente en hospitalidad de lujo.
• Habilidades de comunicación en inglés y español, con otros idiomas como plus.

Responsabilidades

• Ser el primer punto de contacto para los huéspedes, ofreciendo un servicio personalizado.
• Gestionar el manejo de equipaje y coordinar solicitudes de transporte.

Conocimientos

Comunicación en inglés

Comunicación en español

Actitud proactiva y centrada en el cliente

Organización y multitarea

Manejo de sistemas de gestión hotelera (HUBos)

Licencia de conducir válida

Herramientas

HUBos

Descripción del empleo

Who we are:

Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone.

As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable.

This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

Aethos Mallorca – Our hotels

Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it’s a lifestyle.

As part of the Aethos family, you’ll be joining a hospitality brand that’s redefining the guest experience across Europe. Our portfolio includes distinctive properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

At Aethos, we believe in thoughtful hospitality and meaningful work. Your journey with us in Mallorca is more than just a role—it’s an opportunity to grow, contribute, and be part of something exceptional.

Position summary

As a Bell Host, I will be the first point of contact for guests and visitors, providing personalized and seamless service throughout their journey at Aethos Mallorca. My responsibilities include assisting with luggage, guiding guests to their rooms, providing car valet service, and arranging transportation as needed.

I will manage arrivals, departures, and special requests, address inquiries, and anticipate guest needs. My role supports the Front Office team, ensuring smooth operations and exceptional guest experiences.

Key responsibilities

• Operational ownership

I will ensure the smooth operation of the Bell Host role by:

• Providing a warm, professional welcome and a memorable farewell to all guests.
• Managing luggage handling with care and ensuring prompt delivery to and from rooms.
• Assisting with valet services and managing vehicles securely and efficiently.
• Arranging transportation requests, including taxis and private transportation.
• Overseeing private transfers, ensuring timely driver arrival and luxury vehicle conditions.
• Maintaining a visible presence in the lobby and entrances to assist guests and visitors.
• Communicating guest preferences to the team to personalize their experience.
• Keeping all department equipment and facilities, such as trolleys, the lobby, luggage storage, and parking area clean and in good working condition.
• Coordinating with all departments to ensure a seamless guest experience.
• Adhering to all standards and procedures, ensuring consistency in service.
• Completing daily checklists and additional tasks as assigned.

I will ensure smooth and efficient operations by:

• Creating a welcoming atmosphere that reflects Aethos' standards.
• Anticipating and fulfilling guest needs with a personal touch.
• Providing information about the property, services, and local area.
• Supporting seamless check-in and check-out with the Front Office team.
• Conducting site inspections and hotel tours as needed.
• Offering directions and accompanying guests throughout the resort.

Financial Performance

I will contribute to the financial success of the Bell & Door team by:

• Ensuring accurate handling of valet parking transactions.
• Promoting premium services and experiences to guests.
• Managing resources efficiently to balance service excellence and cost-effectiveness.
• Following all financial procedures for Valet Parking service.
• Reporting any damage incurred during work performance promptly for quick resolution through the insurance company.
• Providing necessary information to Finance and Management teams during unannounced cashier audits.

People Management Support

As a team member, I will contribute to a collaborative and positive work environment by:

• Participating in training sessions to enhance skills and service standards.
• Supporting colleagues in achieving team goals and delivering exceptional service.
• Actively contributing to a culture of respect, teamwork, and shared success.

Skills and Qualifications

• Previous experience in a guest-facing role, ideally within luxury hospitality.
• Strong communication skills in English and Spanish; additional languages are a plus.
• A professional, proactive, and guest-focused attitude.
• A valid driver’s license to manage Valet Parking and ensure careful handling of vehicles.
• Proficiency in hotel management systems (e.g., HUBos).
• Strong organizational skills and the ability to multitask effectively.
• A solution-oriented mindset with attention to detail and a drive for continuous improvement.

Additional Requirements

• Flexibility in scheduling, including night shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment.
• Physical requirements include lifting and carrying luggage, standing and walking for extended periods.
• Dynamic responsibilities may include additional tasks or support as needed.

Ready to join us?

If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next Bell Host. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.